Application Engineer - Robotics Core Software

Make an impact

• Provide second-level technical support for KUKA system software products, focusing on communication
• Act as a subject matter expert for fieldbus systems and technologies supporting global customers.
• Troubleshoot complex issues using lab equipment and, when necessary, on-site at customer locations.
• Document all inquiries and solutions in the CRM system and Knowledge DB.
• Collaborate closely with, R&D, and Product Management teams for root cause analysis and product improvements.
• Conduct workshops and prepare technical bulletins for international service technicians.
• Manage quality and complaint processes (field observation, root cause analysis, corrective actions).
• In addition, you will always accompany the product development from a customer support perspective:
• When specifying new releases, you contribute important requirements, like usability, diagnostic capability, status monitoring, etc.
• You will accompany the development project and manage the field rollout:
• Sprint reviews, service concept, global knowledge transfer, application testing, requirements- and release-review, field test support
• Provide project support for key customers when required.
• Consult customers in usage and treating above mentioned technologies
• Internal: Quality, R&D, Product Management, Global Service Teams, Sales Teams, 2nd level support team(s) in Augsburg
• External: Customers, Suppliers (as needed).

What you need to succeed

• Engineering Degree (preferably Electrical Engineering, Mechatronics, or equivalent technical qualification).
• Experience in automation systems, Fieldbus and Networks.
• Strong analytical and problem-solving skills.
• High customer orientation and ability to work independently.
• Team player with excellent communication skills.
• Willingness to travel internationally (approx. 10%, short-term trips typically 1–3 days).
• Project management experience is a plus.
• Strong networking skills and cultural competence for cross-border collaboration.
• Ability to work in a decentralized setup and integrate smoothly with the Augsburg team.

Our promise to you

Our culture is deeply rooted in our passion to make robotics and automatic solutions accessible and easy to use. The result? We make peoples´ lives easier and safer, across the world. Diversity is the beating heart of our company - and we appreciate every single one of our bright and bold brainiacs. We encourage everyone to bring their full selves to work, fostering an environment where inspiration, expertise, and personal growth can flourish. Our collective goal? To achieve greatness and ignite innovative, positive change - not only within the automation industry but also beyond its boundaries. And in return, we prioritize creating a supportive, empowering, and caring environment for all.

Perks and benefits

As part of our commitment to the well-being of our employees, we offer a range of comprehensive perks and benefits. From competitive salary packages to flexible work schedules, and professional development opportunities, we aim to provide a holistic approach to employee satisfaction. We believe in recognizing and appreciating the hard work and dedication of our workforce, and our perks reflect this commitment. Our goal is to create a workplace where employees feel valued, motivated, and inspired to contribute their best. Join us and enjoy the rewards of being part of a company that prioritizes the well-being and growth of its team.

Discover your impact with KUKA

KUKA offers an enormous spectrum of possibilities to advance your career, live your passions and unlock your potential. We´re one of the world's leading automation specialists, offering global opportunities in areas such as robotics, automation, logistics, software solutions and electronics. If you´re a go-getter, a visionary with bold ambitions and believer in collaboration and mutual respect, then you're poised for success here at KUKA.

Join the journey!

If you think a career with KUKA could be what you are looking for, we´d love to hear from you.

We´re looking forward to receiving your application!