B2B Customer Support Technician - Budapest, Hungarian

Looking to make your career in a multicultural environment?

So we have the perfect opportunity for you!

Your future project: join our English B2B Customer Support team.

As a customer service specialist in this project, your daily responsibilities will include:

• Diagnose, resolve and track post-sales technical issues related to mobile devices,
• Provide support via phone, email, and Teams, utilizing a dedicated hotline and mailbox, and meeting SLA requirements,
• Execute advanced troubleshooting and incident analysis on smartphones, handling software deployment, OTA updates, and firmware flashing,
• Utilize device diagnostics, manage mobile device provisioning, and support integration into enterprise environments,
• Liaise between customer stakeholders and technical teams on escalations and ongoing projects,
• Track and manage incidents, maintain detailed documentation and provide feedback to improve processes.

To succeed in the role, you will need to have:

• Fluency in English,
• 1–2 years of experience in a contact center or enterprise support environment, preferably in telecommunications,
• Experience in supporting UEM/MDM solutions,
• Strong analytical, organizational, and multitasking abilities,
• Ability to analyze mobile device logs and diagnose complex technical issues,
• Must hold EU citizenship or valid work permit,
• Be a local candidate or willing to relocate to Budapest, Hungary.

Benefits.

• Stable company background: We are the part of the Hungarian market since 1999. We are the part of one of the market leaders company in the CX sector.
• Health and Well-being: Company doctor contract with a private health consultant, and we offer support for glasses. Discount at the company doctor for your private consultation.
• Engaging programs: Monthly Fun Days (treasure hunt, massage, etc.) themed days in the office, online games, challenges. Darts and table soccer in the office, coffee (coffee machine and coffee maker) and tea and soft drinks are available, free of charge. Referral program, charity events.
• Career program: Internal career opportunities, talent program for those who want to improve their skills. Paid professional training lead by our professional trainers.
• Compensation and benefits: Cafeteria (SZÉP card), team specific bonuses, jubilee bonus, free bank account at one of the market leader bank group, discount in DIY store and in a Hotel chain for the reservations.
• Extra holidays by Foundever: We provide extra holidays for some cases, full-paid father’s leave
• Multilingual environment: Native colleagues from more than 25 nationalities, become a member of a friendly team, a company culture where we respect our diverse and unified teams, where we are proud of our achievements.
• Relocation package: If you’re moving to Hungary, we are helping you with the relocation (travel) and work related documents (health insurance, tax)

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.