Benefits Operations Analyst

What you'll do:

• Manage all benefits and T&A related data /administration during employee lifecycle from enrollment to disenrollment for different countries including data entry, document distribution, payroll inputs and reporting along with ad hoc tasks
• Invoice processing, validation and payment registration in the system
• Act as key contact person with benefit vendors, act as the bridge between the organization, the employees and the benefits providers, ensure timely reporting and payment to benefit vendors and excellent customer service for employees
• Effectively solve complex employee inquiries and escalations with appropriate support from SMEs, support stakeholders’ requests
• Collaborate with the HR Benefits team to implement changes in country benefits, participate in implementation efforts and participate in transition and reengineering projects on a country/regional/global level along with other projects
• Ensure process documentation is up to date, drive simplification and enhance effectiveness measures through continuous improvement, also focusing on preventing any gaps in the processes and compliance with internal controls

What we'll need from you:

• Previous relevant experience preferred
• Proficient in Microsoft Office
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills in English
• Bachelor’s degree/University degree or equivalent experience
• Previous experience using AI-powered tools or digital technologies.

What we can offer you:

By joining Citi Hungary, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well:

• Cafeteria Program
• Home Office Allowance (for colleagues working in hybrid work models)
• Paid Parental Leave Program (maternity and paternity leave)
• Private Medical Care Program and onsite medical rooms at our offices
• Pension Plan Contribution to voluntary pension fund
• Group Life Insurance
• Employee Assistance Program
• Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
• Flexible work arrangements to support you in managing work - life balance
• Career progression opportunities across geographies and business lines
• Socially active employee communities with diverse networking opportunities

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Are you looking for a career move that will put you at the heart of a leading financial institution? Then bring your skills and experience to Citi’s Human Resources (HR) Team.

By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.