Client Delivery Specialist German Speaking

Shape Exceptional Customer Experiences Across EMEA

Are you passionate about customer success, service excellence, and building strong client relationships? Do you thrive in an international environment where you can make a direct impact on customer satisfaction and business growth?

Join Xerox as a Client Delivery Specialist and become a trusted advisor to our Managed Print Services (MPS) customers across Europe, the Middle East, and Africa. In this customer-facing role, you will manage and enhance service delivery for a portfolio of multinational B2B clients, ensuring outstanding operational performance, satisfaction, and long-term partnership success.

As part of our EMEA Competence Center in Budapest, you will collaborate with customers, partners, and cross-functional teams in over 35 countries, helping clients maximize the value of Xerox solutions while delivering world-class service experiences.

What You'll Do

As a Client Delivery Specialist, you will serve as the primary operational contact for assigned customers and will be responsible for:

Customer Relationship & Service Excellence

• Build trusted relationships with customer stakeholders, including IT Managers, Office Managers, Technical Leaders, CIOs, and senior decision-makers.
• Act as the key point of contact for service-related escalations and issue resolution.
• Drive proactive customer governance to continuously improve customer satisfaction and loyalty.
• Conduct operational and business reviews, delivering valuable insights and recommendations.

Service Delivery Management

• Manage contracted Service Level Agreements (SLAs) and ensure services are delivered in line with customer agreements and Statements of Work (SOWs).
• Monitor and coordinate day-to-day service operations across multiple countries and stakeholders.
• Oversee fleet management, device lifecycle activities, hardware orders, consumables management, toner reconciliation, and install base accuracy.
• Maintain action plans and ensure timely execution of customer commitments.

Performance & Continuous Improvement

• Analyze service performance data and prepare customer-facing reports and presentations.
• Track key performance indicators and drive actions to improve operational efficiency.
• Identify opportunities for process optimization and service enhancements.
• Collaborate with partners and internal teams to improve customer outcomes and contractual compliance.

Cross-Functional Collaboration

• Partner with internal delivery teams, service organizations, suppliers, and external partners.
• Coordinate activities across different countries, cultures, and business functions.
• Ensure compliance with Xerox policies and customer requirements related to procurement, legal, financial, HR, ethics, and governance standards.

You will contribute directly to:

• High Customer Satisfaction and Net Promoter Scores (NPS)
• Strong client retention and renewal rates
• Consistent SLA achievement
• Operational excellence and process compliance
• Positive customer experiences and long-term account growth

Experience

• Bachelor's degree in Business, Engineering, Information Technology, or a related field, or equivalent professional experience.
• Minimum 5 years of experience in customer service delivery, operations management, account management, or a client-facing service environment.
• Proven experience managing international B2B customer relationships.
• Strong background in service delivery, operational management, SLA management, and customer satisfaction.
• Experience creating and presenting business reports, metrics, and performance reviews.
• Exposure to project management, process improvement, or IT service management environments is highly desirable.

Technical & Professional Skills

• Fluent English and German language skills (written and spoken).
• Advanced Microsoft Office skills, particularly: Excel (Pivot Tables, VLOOKUP, data analysis)
• PowerPoint

Personal Attributes

• Customer-focused mindset with a passion for service excellence.
• Strong business acumen and commercial awareness.
• Proactive, organized, and detail oriented.
• Confident communicator who can influence and engage stakeholders at all levels.
• Ability to work independently while effectively collaborating with global teams.
• Resilient and adaptable in a dynamic business environment.

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com. Client Delivery Specialist (German Speaking)

Location: Budapest, Hungary

Organization: Xerox EMEA Competence Center

Department: Managed Print Services (MPS)

Why Join Xerox?

At Xerox, you'll be part of a global organization that values innovation, collaboration, and customer success. You'll have the opportunity to work with international clients, develop your professional expertise, and contribute to delivering exceptional managed services across a diverse EMEA customer portfolio.

If you enjoy solving complex challenges, building strong customer relationships, and driving service excellence on an international scale, we'd love to hear from you.

Apply today and help shape the future of customer experience at Xerox.