Customer Service Representative (Order fulfillment) - German Speaker

About the Role

At Thermo Fisher Scientific, our mission is to enable our customers to make the world healthier, cleaner and safer. Every day, our teams support scientific discoveries, healthcare innovations and life-changing therapies that positively impact millions of people worldwide.

As a Customer Service Representative within a new Order Fulfillment Team, you’ll play an important role in ensuring the smooth and accurate execution of customer orders for our German-speaking customers. Based in our Budapest Shared Service Center, you’ll manage the order lifecycle by processing customer orders, maintaining customer master data and coordinating with internal teams to ensure products are delivered accurately and on time.

Working closely with Sales, Supply Chain, Logistics and Finance, you’ll help resolve order-related enquiries while delivering an outstanding customer experience. This role is ideal for professionals with experience in order management, customer operations or sales support who enjoy working in a collaborative, fast-paced international environment.

What You’ll Do

• Manage customer orders throughout the order fulfillment lifecycle, ensuring accurate and timely processing
• Process customer orders, order changes and customer master data requests using ERP and CRM systems
• Monitor open orders and proactively communicate updates to customers and internal stakeholders
• Respond to email or phone customer enquiries related to orders, deliveries, product availability and shipment status
• Coordinate with Sales, Supply Chain, Logistics and Finance to resolve order-related issues
• Ensure customer and transactional data is maintained accurately and in compliance with company policies
• Resolve routine order-related issues and escalate more complex cases when appropriate
• Contribute to process improvements that enhance operational efficiency and customer satisfaction
• Build effective working relationships with customers and internal business partners
• Support team objectives while maintaining a strong customer focus

What We’re Looking For

• Fluent German and English language skills, both written and spoken
• Minimum 2 years of experience in order management, order fulfillment, customer operations, sales support or customer service administration within a multinational, shared service or office environment
• Experience managing customer orders or supporting order fulfillment processes
• Strong attention to detail and commitment to data accuracy
• Excellent organizational skills with the ability to prioritize multiple tasks
• Strong communication and problem-solving skills
• Experience working with ERP systems (SAP, Oracle or similar) and CRM platforms is an advantage
• Good knowledge of Microsoft Office applications
• Ability to collaborate effectively with cross-functional international teams
• Proactive, organized and customer-focused approach
• Bachelor’s degree in Business Administration, Supply Chain, Science or a related field is preferred; however, candidates with relevant professional experience will also be considered

Why Join Our Budapest Team?

Our Budapest Shared Service Center is a diverse, international hub supporting customers across Europe. As part of our Order Fulfillment Team, you’ll work alongside colleagues from multiple countries while developing expertise in customer operations, order management and industry-leading ERP systems.

You’ll join a supportive environment that encourages continuous learning, innovation and career development.

What We Offer

• Competitive compensation package with annual performance bonus
• Comprehensive benefits package including private healthcare, life, accident and critical illness insurance, and voluntary pension contribution
• Flexible Cafeteria package including SZÉP Card contribution and additional benefit options
• Hybrid working model with 2 days of home office per week
• Complimentary language courses and extensive learning and development opportunities
• Career growth opportunities within a global organization
• Modern office environment on Váci út with complimentary coffee, tea and refreshments, employee parking, relaxation areas and excellent public transport connections
• Family-friendly benefits and flexible working arrangements supporting work-life balance
• Inclusive, collaborative workplace culture

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Ready to Make an Impact?

Join us and help ensure customers receive the products they need to accelerate scientific discovery, improve patient outcomes and make the world healthier, cleaner and safer. If you’re looking to build your career in order management and customer operations while working in a dynamic international environment, we’d love to hear from you.