Education Services Operations Support Manager

In This Role, Your Responsibilities Will Be:

• Drives measurable operational improvements.
• Achieves customer satisfaction and SLA performance goals.
• Successfully leads global and regional improvement initiatives.
• Demonstrates strong ownership and execution.
• Shapes Education Services operational strategy.
• Delivers measurable business and customer outcomes.
• Builds highly engaged, high-performing organizations.
• Leads transformational initiatives with global impact.

For This Role, You Will Need:

• Lead and develop Education Services Support Team (up to 10 direct reports).
• Ensure operational activities are performed accurately and within agreed SLAs.
• Manage team performance against productivity, quality, customer satisfaction, and business

objectives.

• Drive continuous improvement initiatives and process optimization efforts.
• Lead operational projects supporting Education Services strategic priorities.
• Identify and implement automation opportunities that improve efficiency and customer

experience.

• Serve as a primary escalation point for customers, stakeholders, and team members.
• Manage relationships with internal stakeholders and external business partners.
• Collaborate with workforce planning, quality, finance, customer success, and training delivery

teams.

• Provide reporting, business insights, and recommendations to leadership.
• Champion customer success and represent Education Services in cross-functional initiatives.
• Contribute to hiring, succession planning, workforce planning, and talent development.
• Develop and document scalable operational processes.
• Lead change management activities within the team.
• Represent Education Services Operations in leadership forums and working groups.

Who You Are:

• A customer-focused leader who drives results through collaboration.
• A proactive problem solver with a continuous improvement mindset.
• An effective communicator who influences and engages stakeholders.
• A people leader who develops teams and fosters accountability.
• An analytical thinker who uses data to drive decisions.

Preferred Qualifications That Set You Apart:

• Bachelor's degree or equivalent experience.
• Minimum 5 years of experience in Customer Service, Customer Success, Operations, or

related functions.

• Minimum 2 years of people leadership experience.
• Proven ability to manage operational teams and improve business performance.
• Experience leading cross-functional projects.
• Demonstrated customer success and stakeholder management experience.
• Strong analytical and problem-solving skills.
• Experience identifying and implementing process improvements and automation solutions.
• Strong presentation and communication skills.
• Working knowledge of Salesforce.com and operational systems.
• Strong English communication and presentation skills.

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

ABOUT EMERSON

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!