German-Speaking Technical Support Analyst

A munkáról

As a Technical Support Analyst, you will be primarily responsible for providing frontline customer support and/or technical support via inbound or outbound through various contact methods i.e., phone, Chat, Email. You will provide information about products and services, help with processing orders, respond to customer complaints, customer retention and troubleshoot issues.

A Technical Support Analyst is a role where you efficiently help customers, you are flexible problem-solver and are confident at troubleshooting. You investigate if you do not have enough information to resolve customer queries. At the same time, you are patient, empathetic, and very communicative and have the capacity to stay focused in a busy work environment.

Key Tasks and Responsibilities:

• Taking ownership of customer issues reported and seeing problems through to resolution.
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve hardware / software issues.
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Provide prompt, reliable, and accurate information to customers while maintaining effective communications by adjusting to the pace and technical level of the customer.
• Help customers with information about the products and services, using relevant call handling protocols outlined in the Procedures.
• Responsible for ensuring contact resolution in a timely manner, while maintaining the highest level of quality in every customer interaction
• Assist customers or escalate service-related issues to the appropriate department in accordance with the client’s processes and procedures.
• Ensure compliance to customer Data Privacy and Security Policy
• Communicate positively with team members, customers, and other partners.

Elvárások

• Active or passive student status for at least 1 year (full-time studies)
• German (C1) AND English (B2) language knowledge
• At least 20 working hours (without breaks) per week
• Good Knowledge of Microsoft Office products
• Knowledge of wireless local-area network (WLAN)
• Strong affinity to electronics and technology
• Knowledge of Bluetooth technology
• Extensive knowledge of hardware / software trouble shooting

Salary:

• 2.420 HUF gross/hour.
• Training paid under two conditions, when training and nesting passed, and secondly you have worked 40 hours in the service.

Részletek

• Bér: 2.420 HUF gross/hour
• Heti óraszám: 20 - 30 óra
• Munkaidő: 09:00-18:00
• Műszak: délelőtt, délután
• Kezdés: Önéletrajzos jelentkezést követően
• Jelentkezési határidő: folyamatos
• Munkavégzés helye: 1062 Budapest, Váci út
• Nyelv: angol, német

A munkáról

Do you have active student status and are dreaming of an amazing job? We make this wish come true. Achieve anything with your talents and passion at the BMW Group. Explore the opportunity to live up to your abilities and develop your skills and strengths. We bring out the best in everyone and will prepare you for an exciting future at the BMW Group.

Training length: 2 weeks training + 1 week nesting:

• The induction day is mandatory.
• It is mandatory to attend every day of the training, but the training will be in full time so it will be 40 hours per week from Monday to Friday between 9AM and 5PM.
• Training covers the Policy and procedures and the soft skill part.
• Nesting is focused on practice to ensure all colleagues is comfortable with the knowledge they gathered.