German-Speaking Technical Support Analyst

A munkáról

If you speak German (level C1) besides English (level B2), this is your oppurtunity!

Feladatok

• Taking ownership of customer issues reported and seeing problems through to resolution.
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve hardware / software issues.
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Provide prompt, reliable, and accurate information to customers while maintaining effective communications by adjusting to the pace and technical level of the customer.
• Help customers with information about the products and services, using relevant call handling protocols outlined in the Procedures.
• Responsible for ensuring contact resolution in a timely manner, while maintaining the highest level of quality in every customer interaction
• Assist customers or escalate service-related issues to the appropriate department in accordance with the client’s processes and procedures.
• Communicate positively with team members, customers, and other partners.

Elvárások

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Good command of written and spoken German (C1) and English (B2).
• Technical:
• Knowledge of Microsoft Office products
• Affinity to electronics and technology
• To start working you also need to complete a training, which is paid after you worked 40 hours full time.
• Training length: 2 weeks training + 1 week nesting
• The induction day is mandatory.
• It is mandatory to attend every day of the training, but the training will be in full time so it will be 40 hours per week.
• Training covers the Policy and procedures and the soft skill part
• Nesting is focused on practice to ensure all colleagues is comfortable with the knowledge they gathered

Munkaidő

• At least 20 working hours (without breaks) per week, Monday - Friday: 09:00- 17:00

A munkáról

Kulináris minőségi olasz ételeket, élelmiszereket forgalmazó partnerünk munkatársakat keres