Marine Logistics & Order Coordinator

Key tasks

• Receive GME orders from the global network of CSS Order Managers and coordinate deliveries with blend plants, suppliers, vessel agents and logistics partners, including order processing and product fulfilment in SAP.
• Maintain close communication with Order Managers regarding order and delivery progress, proactively identifying and resolving issues that may impact customer requirements.
• Maintain accurate and timely order status updates in Orca, including vessel ETA and ETD information.
• Provide Demand Coordinators with real-time logistics and port restriction information and support the maintenance of relevant marine service and local offer information.
• Provide supply completion details and delivery updates within agreed timelines, while managing urgent and emergency situations through appropriate escalation and customer-focused solutions.
• Ensure DRNs are received within required timelines and validate key information, including stock point, mnemonic, pack size, date, quantities, Orca number and pre-delivery checklist.
• Work with third-party blenders, delivery agents and logistics providers to resolve delivery, invoicing and service issues, including freight, barge, storage and handling requirements.
• Investigate complaints and non-conformances, support Root Cause Analysis and Continuous Improvement initiatives, report Marine KPIs and contribute to transformation projects.

Experience required

• Minimum 3 years of experience in logistics, supply chain, customer operations or a related field.
• Fluent English, both written and spoken.
• Knowledge or experience in international marine logistics/products is an advantage.
• Good understanding of reporting and the Order-to-Cash (O2C) process, with a clear focus on logistics and supply chain.
• Strong customer and service orientation, with the ability to maintain high service standards and improve customer experience.
• Strong organisational and problem-solving skills, with the ability to prioritise, handle urgent situations and follow issues through to resolution.
• Strong stakeholder management, interpersonal, influencing and decision-making skills, with the ability to work effectively across different teams and time zones.
• Experience with SAP, MS Office, Salesforce, JDE or CRM platforms is an advantage.

Castrol is one of the world’s leading lubricant brands, serving customers and consumers in the automotive, marine, industrial and energy sectors. Castrol brands are recognised globally for their premium quality and high performance, shaped by the company’s commitment to innovation and cutting-edge technology. With products sold in more than 150 countries, Castrol has helped keep things moving on roads and racetracks, air, sea, and space for over 125 years.

Whether you're just starting out or ready for your next big move, you're in the right place to explore an exciting career with Castrol.

About the team

The GME Logistics team supports the timely, accurate and safe execution of marine delivery operations across Hub geographies. The team works closely with Order Managers, Demand Managers, suppliers, blend plants, vessel agents and third-party contractors to ensure customer requirements are met efficiently and reliably.

As Logistics Coordinator – GME, you will coordinate day-to-day delivery activities, manage order and supply information, support issue resolution and contribute to continuous improvement and operational performance.