Microsoft 365 & Hybrid Infrastructure Consultant (Exchange / Active Directory)

About the Role

We are looking for a Consultant with a primary focus on Microsoft 365 and strong hands-on experience in hybrid infrastructure, covering Exchange Server, Exchange Online, and Active Directory. You will join a global technology team supporting large enterprise customers, providing advisory and technical expertise for organizations running or transitioning to hybrid Microsoft environments.

This is a customer-facing role for someone who is comfortable working across both cloud and on-premises layers and enjoys solving complex, cross-platform problems.

Key Responsibilities

• Provide advisory and technical support for Microsoft 365 services, with emphasis on Exchange Online and hybrid messaging environments
• Design, review, and troubleshoot Exchange hybrid deployments, including hybrid configuration, mail flow, free/busy, mailbox moves, and modern authentication (HMA)
• Support and advise on Exchange Server (2016/2019/Subscription Edition) operations, upgrades, DAGs, certificates, transport, and security hardening
• Troubleshoot Active Directory and hybrid identity issues, including replication, DNS, Group Policy, Kerberos/NTLM, and directory synchronization (Entra Connect, Cloud Sync)
• Deliver proactive services such as health checks, risk assessments, and optimization recommendations for hybrid environments
• Support migrations and transitions, including on-premises to Exchange Online, cross-tenant moves, and decommissioning of legacy Exchange servers
• Resolve complex incidents, performing root cause analysis and driving escalations to closure
• Advise on email security and protection (Exchange Online Protection, Defender for Office 365, SPF/DKIM/DMARC)
• Create and maintain technical documentation, knowledge articles, and customer-facing reports
• Collaborate with internal engineering and escalation teams and communicate clearly with technical and business stakeholders

Required Qualifications

• 5+ years of professional experience in enterprise IT environments, including consulting or customer-facing delivery
• Strong expertise in Microsoft 365 administration, particularly Exchange Online
• Proven hands-on experience with Exchange hybrid deployments and Exchange Server administration
• Solid knowledge of Active Directory, DNS, Group Policy, and PKI/certificate management
• Good understanding of hybrid identity and directory synchronization, plus authentication fundamentals (Kerberos, NTLM, OAuth, SAML)
• Experience with PowerShell and Exchange Management Shell for administration, diagnostics, and automation
• Strong troubleshooting skills, including analysis of logs, message tracing, and network/mail flow diagnostics
• Excellent communication skills and ability to manage customer expectations
• Fluent English, written and spoken

Preferred Qualifications

• Microsoft certifications such as MS-102, MS-203, AZ-800/AZ-801, SC-300, or AZ-104
• Experience with large-scale or complex migrations (staged, hybrid, cross-forest, tenant-to-tenant)
• Knowledge of Microsoft Teams, SharePoint Online, or Intune in hybrid scenarios
• Familiarity with Windows Server, networking fundamentals, and load balancing in messaging environments
• Familiarity with ITIL practices and incident/problem management
• Experience in a global support, advisory, or managed services organization
• German or other European language skills (a plus)

What We Offer

• Opportunity to work on complex enterprise challenges with leading Microsoft technologies
• Continuous learning, certification support, and clear career development paths
• Collaborative, international team environment
• Competitive compensation and benefits
• Flexible working arrangements

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com