Senior Software & Connectivity Support Engineer (Industrial / Electrical Systems)

This is not a call‑centre support role and not a software development position.

We are looking for a senior technical support engineer who acts as the first escalation point for complex software and connectivity issues within Eaton’s electrical and energy‑management portfolio.

In this role, you will support customers, partners, and internal teams by troubleshooting non‑standard software and networking issues, working closely with R&D, product management, and L3 engineering teams, and contributing to process improvement, knowledge sharing, and customer satisfaction initiatives.

The position combines advanced technical troubleshooting, customer‑facing communication, and internal technical leadership in an industrial environment.

What you’ll do:

• Act as first escalation point for non‑standard software and connectivity issues
• Diagnose and resolve complex customer cases in collaboration with L3 engineers, R&D, and Product Management
• Provide advanced technical support via phone, email, and web‑based channels
• Support trial licence management and deployment for partners and customers
• Deliver technical training to partners, customers, and internal teams (remote and onsite)
• Contribute to process improvements, documentation, and knowledge‑base development
• Participate in continuous improvement (CI) initiatives and best‑practice sharing
• Support technical reporting and KPI tracking at team level
• Act as a trusted technical expert for software and connectivity topics in the electrical portfolio

Qualifications and skills:

Core technical skills:

• Software troubleshooting (industrial applications)
• Networking fundamentals (TCP/IP, industrial communication protocols)
• Electrical products & energy‑management systems
• Software‑hardware interaction
• Technical documentation

Professional skills:

• Customer‑facing technical communication
• Structured problem‑solving
• Cross‑functional collaboration
• Training & knowledge transfer
• Continuous improvement mindset

Languages:

• Fluent Business English (mandatory)
• French (very nice to have)

What we offer:

• Competitive compensation and benefits package
• Flexible working solutions
• Excellent working environment – safety and ethics are important for us
• Culture & Values – we are more than the products we invent and produce – the way we do business is just as important. At Eaton, our values and culture define who we are – both individually and as an organization – and direct our activities every day
• Learning & Development - we invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities, made available through Eaton University

At EATON we are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power ─ today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we’re accelerating the planet’s transition to renewable energy and helping to solve the world’s most urgent power management challenges. Eaton was founded in 1911 and has more than 92000 employees around the globe. In 2025, we generated almost $28 billion in sales and we served customers in more than 160 countries.