Service Operation Engineer - IAM

Fasten your seatbelt! Are you ready to take on the challenge of working on a complex, large-scale system in an international team?

Your responsibilities will include

• Monitor the health, performance, and availability of the IDM platform.
• Manage and resolve incidents, service requests and operational issues.
• Execute operational procedures, maintenance tasks, and routine checks.
• Perform first- and second-level troubleshooting activities.
• Support release deployments and production rollouts.
• Coordinate incident resolution with development and infrastructure teams.
• Contribute to problem management and root cause analysis activities.
• Maintain operational documentation and runbooks.

You are looking for us, if You have

• Experience in application operations or production support environments.
• Knowledge of monitoring and operational support tools.
• Familiarity with incident, problem, and change management processes.
• Experience supporting IAM/IDM platforms is highly desirable.
• Strong debugging and software maintenance skills.
• Ability to work in a structured operational environment.
• Ability to answer and understand German.
• Excellent written and spoken English skills.

What we are proud to provide you with

• Hybrid working with even only weekly 2 office days and flexible working hours based on core time.
• Financial benefits such as; an outstanding amount of cafeteria, referral reward and team or individual reward based on your accomplishments.
• Corporate health insurance package at one of the largest private healthcare providers with nationwide coverage.
• Carefully designed career paths, with the appropriate training courses and projects to accomplish your aims such as language courses, tech talks and trainings for your needs.
• Lufthansa Group flight ticket discounts.
• What’s more, if you are interested in our additional benefits: check out our benefits page.

Our community is characterized by mutual respect and a spirit of helpfulness. This high level of professionalism, combined with diverse personalities, will help you go through your daily life in a good mood while making the most of your skills and talents.

In addition to an inclusive and helpful atmosphere, trust is also an important value for us. You can rely on us with anything right from your first day, and we also trust you to the utmost extent.

Come and join our developer community!

You can take part in the development and maintenance of one of our products, weight & balance solution, which is helping airlines to reduce fuel costs and optimizing payload while simultaneously boosting load controllers’ productivity and optimizing loading/unloading process.