Software Engineer (Backend, Python or Java)

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

As a Software Engineer, you will be joining a collaborative global team of like-minded people who thrive on technical problem solving and relish design challenges. Genesys software engineers think through implementation details of scale, security, and usability. You will be part of a team building new features, ensuring scalability and availability of the entire platform and delivering high quality code.

Responsibilities:

• Design, develop, and maintain scalable, high-availability backend services.
• Working with product and UX teams to field requests and build generic solutions that benefit all our customers/stakeholders.
• Design, development and testing of features/functions that are secure, reliable, highly scalable and available.
• Review code and provide feedback relative to best practices, improve readability and anticipate issues.
• Troubleshoot production support issues post-deployment and come up with solutions as required.

Requirements:

• 3+ years of experience with backend technologies (python or JAVA)
• Basic understanding of AWS services
• Version control tools and processes (e.g. Git and Gitflow)
• Continuous delivery of cloud-based software
• Ownership of features beginning to end from design documents and reviews to acceptance testing and deployment
• Review code and provide feedback relative to best practices, improve readability and anticipate issues
• Troubleshoot production support issues post-deployment and come up with solutions as required
• Good written and verbal communication skills in English

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.

After you apply, here’s what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.
• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
• Next, you’ll meet the hiring manager and other members of the interview team.
• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.