Customer Service Representative

Position Summary:

Based at the new Shared Service Center in Budapest, the Customer Service team are responsible for supporting our clients throughout the lifecycle including the administrative, quotation and order fulfilment phases. Order Management Representatives provide exceptional order management service, promptly and accurately when responding to internal and external customer requests.

Key Responsibilities:

• Process and follow up all fax/written/web orders within the division’s guidelines, liaise with other functions (sales, warehouse, finance, customer facing team…etc) to resolve issues and ensure timely handling of requests with senior support if necessary
• Initiate creation/modification of customer accounts in co-operation with data maintenance and quote maintenance teams
• Follow up order process from order entry until order fulfilment including checking Hold stop codes on a regular basis
• Become knowledgeable in the Customer Relationship Management systems
• Adhere to company policies, operational regulation, and departmental training guidelines
• Meet daily/weekly KPI metrics (order volume, accuracy target…etc)
• Work on assignments/projects as part of a team on ad-hoc basis

Skills:

• Display attention to detail and accuracy in the workplace
• Must have the ability to identify and solve problems and to multitask under tight deadlines
• Must possess self-motivation, enthusiasm, a positive attitude and perform as a team player
• Strong written and verbal communication skill (willingness to answer phone calls)
• Good organizational skills and the ability to prioritize workload effectively
• Must demonstrate judgment, tact and diplomacy in dealing with internal and external customers
• Work on own initiative on daily routine tasks as well as solving system issues
• Competent Microsoft Office user
• Experience: Relevant customer service experience is preferred in an SSC/multinational/office environment, but fresh grads are also welcome
• Experience with Oracle or SAP preferred but not essential

Education:

• Requires a high school diploma or a Government Body award. A Bachelor’s Degree is preferred but not essential, candidates with relevant experience and knowledge will also be considered.

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

Job Title: Customer Service Representative

Reports to: Team Leader/Supervisor, Customer Service

Group / Division: Life Sciences Solutions Group

Career Band: 2

Position Location: Budapest, Hungary