Operations Expert - Document Management

Your responsibilities:

• Ensure operational stability, performance, and availability of the product
• Monitor, control, and continuously improve system operations and service quality
• Coordinate ITSM activities (incidents, changes, problems, requests, knowledge, events) continuously
• Act as the primary contact and escalation point for operational issues
• Manage communication during major incidents in collaboration with the Global Service Desk
• Identify operational risks and define mitigation measures
• Drive SLA improvements and ensure service performance targets are met
• Increase transparency and actively manage technical debt in alignment with architecture
• Create and analyse operational reports and derive improvement actions
• Ensure compliance with security policies and information security standards
• Support reliable product releases and stable delivery of product increments
• Contribute to a product team working with SAP S/4HANA-centric system landscapes

The knowledge I own:

• Degree in business administration/informatics/mathematics/similar area or relevant professional experience
• Strong experience in IT operations, service management, or application support
• Solid knowledge of SAP Finance, Real Estate, and/or document workflow solutions
• Proven experience in ensuring stable and performant system operations
• Strong problem-solving, analytical, and troubleshooting skills
• Experience with ITSM tools and processes (e.g. ServiceNow)
• Good understanding of interface technologies and system integrations
• Knowledge of operations, monitoring, and maintenance concepts
• Familiarity with ISMS standards and security requirements
• Experience working in agile product teams (e.g., Scrum, SAFe)
• Excellent English communication skills
• Flexibility and willingness to travel internationally
• Tech stack: Confluence, LeanIX, M365, ServiceNow, SAP S/4HANA integrations, ABBYY Vantage Cloud, D.3 ECM, SAP DRC

• Experience in managing hybrid (on-premise & cloud) environments
• Experience in maintaining Windows Server environments
• Understanding of enterprise IT landscapes
• Strong customer focus and proactive mindset; intercultural competence
• German skills optional

• The chance to work in an international team, collaborating with colleagues from all over the world
• The opportunity to contribute to our own product and learn how to build high-quality, stable solutions in a real production environment
• Cutting-edge tools and technologies
• Collaboration with a highly professional team that values quality, craftsmanship, and continuous improvement
• Flexible working hours with home office possibility
• Regular salary increase, we follow the inflation and reward loyalty

Imagine a company where ALDI’s well-known quality and reliability meet IT expertise and innovation. ALDI International IT Services (AIIS) strives to achieve this every day: as part of ALDI DX, it supports a wide range of IT and business services for the ALDI SÜD Group from Hungary.

Founded in 2012 and operating as an individual business entity since 2018, AIIS has grown to nearly 1,000 employees, with offices in Budapest, Biatorbágy, Pécs and Debrecen. Its portfolio includes IT support for ALDI stores and regional headquarters across Europe and beyond – from the UK and Ireland to Germany, Austria, Italy, Switzerland, Slovenia and Hungary.

Please use our online application and attach your resume.