IT Service Desk Analyst-German and English-NS

Within the international IT department of ALDI SÜD, you are responsible for delivering high-quality support by fulfilling the tasks below:

• Provide IT support to ALDI colleagues in offices and logistics centers in the US, Australia, and Europe via phone and e-mail
• Analyze and work towards the resolution of emerging IT errors related to software, hardware, and network systems
• Record, track, and follow up on incidents and requests using our ticketing system (ServiceNow)
• Collaborate with training, quality, and expert groups
• Install programs, perform data backup through remote access
• Test new hardware and software to ensure compatibility and performance

The knowledge I own:

• Confident intermediate or higher English AND German written and oral language skills
• Willingness to work in shifts (7/24), on weekends, and on bank holidays as well (additional shift allowance is applicable)
• Eager to learn and adapt to changes and new IT solutions
• Customer-focused with strong communication skills
• Maintain a high standard towards own work and demonstrate excellent problem-solving abilities
• Team player with a positive attitude
• High school diploma or higher education

• A constantly growing organization with increasing opportunities for career advancement
• Possibility to participate in international projects with travel opportunities
• State-of-the-art working environment, easily accessible by public transportation
• Secure, long-term job opportunity with outstanding salary and benefits
• Home office possibility
• Comprehensive training programs and professional development opportunities
• Support for maintaining a healthy work-life balance

Imagine a company where ALDI’s well-known quality and reliability meet IT expertise and innovation. ALDI International IT Services (AIIS) strives to achieve this every day: as part of ALDI DX, it supports a wide range of IT and business services for the ALDI SÜD Group from Hungary.

Founded in 2012 and operating as an individual business entity since 2018, AIIS has grown to nearly 1,000 employees, with offices in Budapest, Biatorbágy, Pécs and Debrecen. Its portfolio includes IT support for ALDI stores and regional headquarters across Europe and beyond – from the UK and Ireland to Germany, Austria, Italy, Switzerland, Slovenia and Hungary.

Please use our online application and attach your resume.