Product Operations Manager

Data is only powerful when everyone agrees what it means. We're revamping how we measure success and end user value delivery across our portfolio of products, and this role sits at the centre of it — the person who makes one number mean the same thing in every room, the person who builds the data foundations that drive actionable behavioural insights.

As our Lead for Product Data & Telemetry, you'll design the single source of truth for how we measure our products: the metric definitions, the telemetry standards and the governance model that every dashboard, business review and roadmap is built on. You'll define the data contract that engineering teams instrument against, and build the models that turn raw product telemetry into portfolio-level insight — with federated data governance as the operating principle. AWS/Snowflake is our warehouse spine; the capture and BI layers are open decisions and you will help make them.

This is a hands-on senior individual-contributor role for someone who thinks in schemas, metrics, definitions and governance — you can write clean SQL, design an event schema, and hold a standard across teams you don't manage. Your models feed the monthly and quarterly business reviews that our executive team, our CTO and our investors use to run the portfolio.

Your first twelve months:

• First 90 days: learn the estate and meet the engineers who instrument it; agree the measurement model for one product end to end and put a defensible adoption number in front of the business
• Three to six months: data contract published, instrumentation specification landed with engineering, and the first business unit building against it; definitions, naming and change control in place and governed
• Six to twelve months: the model rolling out across the remaining business units, portfolio adoption and value reporting running on your numbers, and the tooling decisions made and implemented
• Partner with our data governance and enterprise architecture teams on the product, customer and user taxonomies

• Hands-on senior IC profile: thinks in schemas, metrics, definitions and governance
• Can write clean SQL and design an event schema
• Able to hold a standard across teams without direct management authority
• Experience with cloud data warehouses (AWS/Snowflake)
• Experience building product telemetry / product analytics capabilities

What Diligent Offers You

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be done differently, both in our internal processes and to help our clients.
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, a generous time off policy and wellness programs.
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us.

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney.