Air Freight Expert (Turkish speaking)

Your tasks and responsibilities as an AFR Expert will be to:

• manage client communications and process orders,
• organize, book, and track shipments,
• proactively update clients on shipment status and resolve issues swiftly,
• issue spot quotes and handle invoicing,
• answer client inquiries and requests,
• take action in case of potential or already occurring problems to solve or escalate problem,
• address and resolve customer complaints, ensuring satisfaction,
• maintain compliance with KPIs, SOPs, and regulations,
• manage and send customer reports,
• complete administrative tasks.

REQUIREMENTS AND PREFERENCES TO BECOME A SUCCESSFUL APPLICANT

Professional experience

• Experience in a similar field (ocean or air transport) as a freight forwarder is required. Min. 1-3 years for medior roles, min. 3-5 years for senior roles.
• Turkish Language expertise is mandatory
• Education: Higher or secondary specialized education preferred but not a must.
• Preferred qualification: Knowledge of freight forwarding, logistics, foreign trade. Preferred special professional skills: Knowledge of sea/ocean or air transport.
• Language knowledge: Fluent Turkish and English language.
• Technical skills:

MS Office user-level knowledge is a must; strong Excel knowledge is preferred.

Business system (CargoWise/TMS) knowledge is an advantage.

• Skills and competences:

Customer focus, customer service approach

Pro-active, problem-solving attitude

Team player mentality

Analytical skills, attention to details

Communication skills

WHAT WE OFFER

• Flexible Working Location - Hybrid working model – the first 3 months are office-based, followed by a 50% working from the office / 50% working from home
• As part of a global company at DHL, and of a continuously growing organization in our GSC Budapest center, you will work in a multinational environment, and have endless opportunities for professional development and career progression.
• Monthly bonuses – based on achievable KPIs
• Extensive cafeteria package
• You can enjoy the facilities in our modern office in case you prefer working on-site
• Laptop, mobile, and technical equipment for home office
• Travel allowance for MÁV and BKK passes, and for commuting by car from outside and within Budapest
• Financial support for special life situations - wedding, child birth, funeral
• Referral bonus
• Long service award - starting at 3 years of seniority
• Extra paid time off for your birthday
• We are an AYCM sport pass partner
• Extended medical check
• Group insurance
• Gaming room and massage chair in the office, if you need to switch off during your break time
• Regular company events in the form of yearly company days, team buildings, family day, CSR actions
• Wellbeing initiatives supporting the work-life balance and the physical and mental health of our colleagues
• Personalized learning & career platform for your professional development to help you achieve your next career goal with us

Join DGF Global Service Center Budapest - we are looking for Agents in Air Freight (AFR) service line!

Air Freight Expert (Turkish language expertise)

PURPOSE OF THE ROLE

To ensure efficient and accurate freight forwarding operations, providing exceptional service to business partners and clients

YOUR RESPONSIBILITIES

OTHER INFORMATION YOU MAY NEED TO KNOW

• Our DHL Building is located at BUD International Airport.
• We work from 8:00 to 17:00, with 1 hour lunch break.
• As an agent working closely with stations located in other European countries, you may be required to work on Hungarian national holidays – for which you will be compensated in accordance with the Hungarian Labor Code.

WHAT’S NEXT?

After submitting your application, we try to review your CV as soon as possible.

If we find you would be a good fit for one of our open positions, we will contact you shortly by phone. First you will be invited for a 30-minutes Teams interview, and if both you and team manager think it’s a match, then we would like to meet you in person in our office.

After a successful personal interview, you will receive an official letter of intent, and after your written acceptance it is time for us to prepare for your onboarding.

We can’t wait to welcome you to our team!