Application Operations Expert

My responsibilities:

• Independently assuring system and App operations along the software product lifecycle
• Coordinating incidents in a global heterogeneous support structure
• Performing incident analysis & resolution with DevOps Product Team
• Consulting on capacity planning of incident handling during build stage
• Collaborating with other departments / functions to ensure BTP system availability incl. monitoring integration and activities of SAP BTP Apps
• Supporting deployments and releases of SAP BTP Apps
• Coordinating Service Management activities in collaboration with ITSM Expert, IT Service Owner and App Owner
• Working closely with SAP QA & Automation Experts to drive quality adherence
• Ensuring functional and technical documentation and knowledge-based articles
• Driving for automation and standardization to ensure proper operations and maximized uptime
• Continuously providing improvement measures to support processes and operating models (e.g., lessons learned)

The knowledge I own:

• Experience with IT Service Management according to ITIL
• Good communication skills as well as the ability to manage escalations paths within the organisation
• Service and solution-oriented work as well as a quick grasp paired with an analytical and methodical approach to meet operations SLA's
• You’re eager to learn: once you learn something new, you are excited to evaluate it and teach it to others
• Fluency in English
• German language skills are an advantage

The offer that would convince me:

• In our international team you can work with our colleagues from all over the world
• We develop our own product and focus on high-quality, stable solutions
• At ALDI our code quality is established by Clean Coding and SOLID principles and testing
• We are committed to build up teams where trust and honest communication are essentials to our daily work
• Flexible working hours with home office possibility
• Regular salary increase, we follow the inflation and reward loyalty
• Continuous learning opportunities though our own e-learning platform and internal teams

Imagine a company where ALDI’s well-known quality and reliability meet IT expertise and innovation. ALDI International IT Services (AIIS) strives to achieve this every day: as part of ALDI DX, it supports a wide range of IT and business services for the ALDI SÜD Group from Hungary.

Founded in 2012 and operating as an individual business entity since 2018, AIIS has grown to nearly 1,000 employees, with offices in Budapest, Biatorbágy, Pécs and Debrecen. Its portfolio includes IT support for ALDI stores and regional headquarters across Europe and beyond – from the UK and Ireland to Germany, Austria, Italy, Switzerland, Slovenia and Hungary.