Associate Director, Digital Delivery Specialist

Our Values are key to driving our success, and are at the heart of everything we do:

Clients Come First - Always | Execution Supersedes Intention | Together We Win | Diversity Improves Results | Truth Builds Trust

If our mission, values, and purpose align with your own, we would love to hear from you!

Your opportunity

We are looking for a Digital Delivery Specialist to join our busy and exciting Digital Delivery team, helping modernise our website and content operations through AI, automation, and innovative web technologies.

• Contribute as part of a globally distributed Digital Delivery team.
• Manage the end-to-end publishing lifecycle of web content, including uploading, maintenance, optimisation, and quality assurance.
• Design, build, and maintain WordPress pages, ensuring layouts, components, and functionality align with established design systems and brand guidelines.
• Review, update, and optimise existing web content in response to regulatory requirements, technology changes, and continuous improvement initiatives.
• Collaborate closely with UX and design teams to implement user-centred designs and enhance overall website usability and performance.
• Own and manage day-to-day delivery tasks and projects, providing clear status updates, proactively communicating dependencies, and escalating issues where appropriate.
• Support the localisation of content by working with translation tools to deliver accurate, scalable multilingual web experiences.
• Identify and help implement practical AI-powered solutions across website publishing, content operations, quality assurance, and digital experience workflows.
• Develop and support use cases for generative AI, including content optimisation, metadata generation, tagging, content governance, personalisation, and workflow automation.
• Evaluate emerging AI tools, AI agents, and automation opportunities, recommending pilots that improve efficiency, scalability, and user experience.
• Partner with marketing, content, compliance, and technology teams to test, measure, document, and scale AI initiatives in a responsible and controlled manner.
• Support AI-ready website practices, including structured content, schema, metadata standards, reusable components, and machine-readable content architectures.
• Identify opportunities to automate manual processes and improve integrations across the CMS, DAM, analytics, CRM, compliance, and marketing technology ecosystem.
• Identify, log, and document website bugs or enhancements, liaising with IT and technical teams to ensure timely resolution.
• Lead SEO/AEO optimization strategies for priority web content, products, campaigns, and initiatives. Conduct keyword research, search intent analysis, prompt optimization, metadata creation, content recommendations, and AI search optimization to improve discoverability and engagement.
• Manage ongoing SEO health and performance across global websites. Monitor search performance, identify optimization opportunities, resolve SEO issues, support technical SEO improvements, and partner with stakeholders to implement best practices.
• Measure and report on SEO/AEO performance. Analyze rankings, traffic, AI search visibility, user engagement, and conversion metrics to identify trends, prioritize opportunities, and demonstrate business impact.

Must have skills

• Proficient in HTML and CSS
• Demonstrable experience managing and maintaining public-facing web content within complex, multi-site web environments, including coordination across multiple stakeholders, markets, and business requirements.
• Prior experience using tools such as JIRA, Siteimprove, and Workfront, or the ability to evidence strong workload management and delivery discipline.
• Solid understanding of SEO/AEO principles and web usability best practices, including accessibility standards, quality assurance processes, and user experience considerations.
• Practical experience using generative AI or automation tools to improve digital delivery, content workflows, or website operations.
• Ability to identify suitable AI use cases, define expected business value, and translate technical capabilities into clear recommendations for non-technical stakeholders.
• Understanding of responsible AI practices, including human review, data privacy, content accuracy, brand governance, and regulatory considerations.
• Ability to confidently challenge the status quo to identify opportunities for improvement.
• Exceptional attention to detail and accuracy, with a strong commitment to maintaining high standards of web quality.
• Strong collaboration skills, with the ability to engage effectively with a wide range of stakeholders on a daily basis.
• Proven ability to communicate technical concepts clearly and concisely to both technical and non-technical audiences.
• Well-developed problem-solving skills, with the ability to articulate practical solutions.
• Self-motivated and organised, with the ability to prioritise effectively and manage competing demands during periods of increased workload.

Nice to have skills

• Working knowledge of JavaScript is desirable.
• Experience with AI platforms, LLMs, generative AI tools, AI agents, prompt design, or automation technologies.
• Familiarity with APIs, integrations, and SaaS ecosystems, particularly connections between CMS, DAM, CRM, analytics, compliance, and marketing automation platforms.
• Knowledge of structured content, schema markup, metadata strategy, taxonomy, content architecture, and AI search visibility measurement.
• Experience supporting proofs of concept, documenting results, and helping transition successful AI experiments into scalable operational processes.
• Exposure to a large, heavily regulated financial services organisation with a complex, enterprise-scale web presence, and the confidence to navigate such environments effectively.
• Experience managing and maintaining multiple websites across different markets and languages (no foreign language proficiency required).
• Prior experience using translation tools such as Smartling or WPML, or the ability to demonstrate a strong aptitude for learning new platforms quickly.
• Proficiency in Microsoft Excel and Adobe Creative Suite applications is advantageous, though not essential.

What to expect when you join our firm

• Generous Holiday policies
• Excellent Health and Wellbeing benefits
• Paid volunteer time to step away from your desk and into the community
• Support to grow through professional development courses
• Maternal/paternal leave benefits and family services
• All employee events including networking opportunities and social activities

Potential for growth

• Mentoring
• Leadership development programs
• Regular training
• Career development services
• Continuing education courses

You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role.

Annual Bonus Opportunity: Position may be eligible to receive an annual discretionary bonus award from the profit pool. The profit pool is funded based on Company profits. Individual bonuses are determined based on Company, department, team and individual performance.

Benefits: Janus Henderson is committed to offering a comprehensive total rewards package to eligible employees that includes; competitive compensation, pension/retirement plans, and various health, wellbeing and lifestyle benefits. To learn more about our offerings please visit the Why Join Us section on the career page here.

Janus Henderson (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employee’s job functions (as determined by Janus Henderson at its sole discretion).

You should be willing to adhere to the provisions of our Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements, including past political contributions and political activities. Applicants’ past political contributions or activity may impact applicants’ eligibility for this position.

You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role.

Why work for us?

A career at Janus Henderson is more than a job, it’s about investing in a brighter future together.

Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right.