Customer Solution Coordinator

Key Responsibilities

• Be the contact person for claim management and claim closure.
• Support on Customer Satisfaction Index (CSI) management, define actions & follow up on actions.
• Support on Change Request (CRF) management, define actions & follow up on actions.
• Support the Complaints handling process ensuring complaints are followed up and closed within committed timeframes.
• Support on Monthly Business Review (MBR)/Quartery Business Review (QBR) preparation and ensuring that MBR/QBR's with key customers are succesful.
• Support on Issue & Action (I&A) log problem solving, performance imrpovement actions.
• Support on process improvements, continuous imrpovement & first choice projects.
• Organise and lead cross functional team discussions (ops, finance, IT, commercial) to close claims, change requests, I&A log, process improvement actions.
• Support investigations on loss making customer (LPMC) and P&L improvement initiatives.
• Investigate and support on billing queries.

Requirements

• 2-3 years experience in customer management required within the Supply Chain division.
• Fluent English knowledge.
• Excellent communications & commercial skills.
• Strong analytical, business modelling and problem solving skills Well-structured, change oriented and results focused.
• Ability to work under pressure.
• Ability to multi-task and manage internal and external requests.
• Ensure all administrative requirements are met (daily, monthly, annually).
• Ability to lead virtual cross functional teams.
• Strong negotiation skills, ability to communicate with demanding customers.

What do we offer

• Cafeteria HUF 500.000/year
• Medicover insurance
• Friendly team and pleasant working environment
• Stability, career growth and a whole range of certified trainings
• Extra benefits (discounted fee to Life1 network, fruit days)
• Stable multinational company background

Join DGF Global Service Center Budapest - we are looking for Agents in Air Freight (AFR) service line!

Air Freight Expert (Turkish language expertise)

PURPOSE OF THE ROLE

To ensure efficient and accurate freight forwarding operations, providing exceptional service to business partners and clients

YOUR RESPONSIBILITIES