Invoice To Cash Representative (English and Italian)

The Invoice to Cash (I2C) representative:

• Proactively monitors and collects accounts receivable by contacting clients via email and/or phone before due date.
• Sends aging statement, invoice copies and other documents needed by customers to process payment, initiates conference calls with customer’s A/P to discuss account status or any issues on the account.
• Communicates payment remittance details to Cash Application to apply payments accordingly.
• Ensures that any payment delays are escalated accordingly through the established escalation process and following the dunning process.
• Provides accurate information for forecasting purposes and in historical reports applying proper root-cause analysis.
• Investigates issues in order to provide the most appropriate solution to address them.
• Coordinates with internal teams on invoicing issues and concerns, ensures that these are resolved timely.
• Makes sure that delinquent items are cleared in a timely manner, especially those that are aging (over 90)
• Responsible to provide accurate information in Credit Block Reports to Credit Management team in order to release order from credit block.
• Verifies any unapplied cash on the account and applies it correctly.
• Ensures that defined Service Level Agreements (SLAs) are met in the performance of collection and account management activities;
• Contributes to delivering defined I2C Key Performance Indicators (KPIs)

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

WORKING CONDITIONS

• Full time (40 h/w)
• Hungary/Budapest
• Hybrid (Work from Home & Onsite)
• EMEA working hours

EDUCATION & EXPERIENCE

• University or college degree
• 2+ years work experience in accounts receivable/finance/accounting function
• Fluent in English and in Italian
• Any additional language is an advantage
• Solid MS Office knowledge
• Experience with SAP / Power BI is an advantage

SKILLS

• Must be able to communicate well with internal and external customers in English and the supported country’s language
• Has a problem-solving mindset
• Proactive, open-minded, resilient, and flexible to changes
• Has keen attention to details
• Critical Thinking - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Ability to learn quickly
• Team player

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com. JOB FUNCTION

GBS (Global Business Services) supports multi-level function services with common governance and consistent management framework. Manages global process standards and common systems to enable revenue – and convert it to cash with speed, accuracy, predictability, and cost discipline Invoice to Cash (I2C) within GBS integrates business applications: accounts receivable, cash collection, cash application and related business processes.