IT Service Architect

Make an impact

• Define and maintain service architecture standards, models, and design principles.
• Create and document end-to-end service blueprints, dependencies, ownership models, and support structures.
• Develop and govern the IT Service Portfolio and Service Catalog framework.
• Manage service lifecycle practices from introduction through enhancement and retirement.
• Ensure operational readiness, supportability, and service acceptance criteria for new services.
• Establish governance policies, standards, and controls for service design and lifecycle management.
• Drive continual improvement initiatives based on performance data, stakeholder feedback, and business priorities.
• Promote service-oriented and product-based operating models across IT.
• Provide architectural guidance to service owners, projects, and operational teams.
• Act as a change champion, promoting end-to-end service thinking and organizational adoption.

What you need to succeed

• Bachelor degree in IT, Computer Science, Information Systems, or related discipline.
• 5+ years of experience in Service Management, Service Design, Service Architecture, or similar roles.
• Proven experience with service portfolio management and service modeling.
• Strong knowledge of ITIL practices and service lifecycle management.
• Understanding of cloud platforms, infrastructure services, and enterprise IT operations.
• Experience with ITSM platforms such as ServiceNow, HaloITSM, Freshservice, or similar.
• Excellent stakeholder management, facilitation, and communication skills.
• Strong analytical, documentation, and problem-solving capabilities.

Preferred Qualifications

• ITIL Managing Professional, Strategic Leader, or equivalent certification.
• Certifications in COBIT, Lean Six Sigma, Agile, DevOps, or TOGAF.
• Experience supporting service management transformation initiatives.
• Experience within complex multinational environments.

Our promise to you

Our culture is deeply rooted in our passion to make robotics and automatic solutions accessible and easy to use. The result? We make peoples´ lives easier and safer, across the world. Diversity is the beating heart of our company - and we appreciate every single one of our bright and bold brainiacs. We encourage everyone to bring their full selves to work, fostering an environment where inspiration, expertise, and personal growth can flourish. Our collective goal? To achieve greatness and ignite innovative, positive change - not only within the automation industry but also beyond its boundaries. And in return, we prioritize creating a supportive, empowering, and caring environment for all.

Perks and benefits

As part of our commitment to the well-being of our employees, we offer a range of comprehensive perks and benefits. From competitive salary packages to flexible work schedules, and professional development opportunities, we aim to provide a holistic approach to employee satisfaction. We believe in recognizing and appreciating the hard work and dedication of our workforce, and our perks reflect this commitment. Our goal is to create a workplace where employees feel valued, motivated, and inspired to contribute their best. Join us and enjoy the rewards of being part of a company that prioritizes the well-being and growth of its team.

Discover your impact with KUKA

KUKA offers an enormous spectrum of possibilities to advance your career, live your passions and unlock your potential. We´re one of the world's leading automation specialists, offering global opportunities in areas such as robotics, automation, logistics, software solutions and electronics. If you´re a go-getter, a visionary with bold ambitions and believer in collaboration and mutual respect, then you're poised for success here at KUKA.

Key Success Metrics

• Service portfolio and catalog completeness and accuracy.
• Adoption of service architecture standards and governance processes.
• Successful transition of new services into operations.
• Improvement in service quality, transparency, and customer experience.
• Delivery of measurable service improvement initiatives.
• Alignment between business capabilities and IT service offerings.

Join the journey!

If you think a career with KUKA could be what you are looking for, we´d love to hear from you.

We´re looking forward to receiving your application!