Mid/Senior Project Manager (Creative)

JOB PURPOSE

As a Mid/Senior Project Manager at DEPT®, you’ll oversee key client accounts from a project management perspective, ensuring work is delivered on time, on budget, and to the highest quality.

You’ll act as the senior point of contact for project coordination, championing ways of working across teams, and shaping how project management operates as a function within the agency.

Alongside our Client Services team, you’ll join key client-facing touchpoints to help balance external expectations with internal delivery needs. You’ll balance client priorities with internal delivery needs, while providing leadership, oversight, and guidance to PMs in the team.

We’re looking for someone who is proactive and confident in shaping ways of working, someone who can take full ownership of how the account runs day-to-day and drive improvements and efficiencies from day one.

WHAT YOU’LL DO

• Lead project management across assigned accounts, ensuring smooth delivery, clear priorities, and alignment between client goals and internal workflows.
• Provide strategic input into account ways of working, resource prioritisation, and overrun management.
• Bring strong understanding of always-on / organic social content workflows, from planning and intake to approvals and community mgmt, and be able to optimise how the team works across campaign activity.
• Build strong relationships with Client Services, Creative, Design, and Production to ensure smooth handovers and collaboration.
• Proactive in bringing the right people together to unblock work, align decisions, and keep delivery moving - rather than waiting for escalation.
• Partner tightly with Business Directors to spot and resolve project blockers, ensuring delivery success and client satisfaction.
• Create and manage project plans, scopes of work, timelines, and internal and client facing tracker and documentation.
• Monitor account-level pacing, resources, and risks, ensuring issues are escalated and resolved quickly.
• Mentor and guide Project Managers, contributing to the growth of the PM function.
• Champion best practice in project management, ensuring tools, documentation, and workflows are consistent and efficient.
• Continuously identify operational and WoW friction points and lead changes to improve efficiency, clarity and team workflow.

WHAT YOU BRING

• Proven experience and a strong understanding of Always-On / Organic Social delivery workflows (planning, briefing, approvals, community mgmt). Ideally with working models ready to try and adapt.
• Extensive experience in a project management role within an agency environment, ideally in creative, media, or production-led accounts.
• Experience shaping and improving ways of working across teams, with the confidence to recommend and implement operational changes. Ability to balance strategic oversight with a hands-on approach.
• Proven track record of managing complex multi-discipline projects from planning to delivery.
• Strong financial acumen and experience managing scopes, budgets, and forecasts.
• A naturally proactive communicator who anticipates needs, surfaces risks early and drives clarity across teams. Ability and experience in stakeholder management.
• Proficient with project management and workflow tools (including Google Suite), with the ability to quickly learn, adapt to, and confidently use new systems as they evolve.
• Comfortable working in a fast-paced environment with competing priorities.

WE OFFER

• Private health insurance and access to a range of healthcare and preventive services.
• Sports & cultural benefits to support your wellbeing and work-life balance.
• Dog-friendly office
• Hybrid working policy
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021.
• Awesome clients. Whether big, small, local or global — at DEPT® you’ll get the opportunity to work with all of them. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.

Note: Please submit your application in English.

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.