Procurement Helpdesk Lead - Fixed term

About the role

The myProcurement Lead role is responsible for delivering a strong user and supplier experience by managing and resolving complex procurement queries including identifying areas of improvement in the process. The main purpose of the role is to provide quality support to business end users and suppliers and ensure the compliant procurement process is adhered to.

In this role You will

• Acting as the 2nd line to identify, resolve and develop solutions to the most sophisticated queries and systemic Operational problems which cannot be resolved by the Level 1 helpdesk team.
• Proactively deepening collaboration with the Level 1 helpdesk teams and the myProcurement Enablement and Solutions Team.
• Playing a key role in identifying areas of improvement across S2P processes and collaborating with various Operational Excellence teams e.g. myProcurement Enablement and Solutions Team, S2C Excellence team and P2P Operational Excellence team to improve Finance Procurement’s ability to complete within Procurement systems and operations
• Analyze data and conduct root cause analysis in cases of ambiguous and challenging issues and find opportunities to improve S2P processes with the goal of reducing the need for future support.
• Supporting the myProcurement Manager in reporting, data analysis, and insights along with initiating actions to drive better performance, reducing the number of recurring tickets and improving overall user and supplier experience.
• Supporting the myProcurement Manager in escalation handling and working with cross function teams for the highest priority issues/the highest sensitivity cases.
• Contributing to the implementation of the Excellence & Experience and myProcurement organization’s strategy by delivering on the priorities of the organization.
• Supporting the myProcurement Manager in work optimization within the Team, delivering against the targets set in the Performance Management framework.

What You will need to be successful

• Relevant educational background or equivalent experience
• Great experience in Procurement Operations or equivalent
• Expert in source to contract and procure-to-pay systems and processes, preferably Ariba experience
• Experience in developing training content
• Led and implemented continuous improvement initiatives, experienced in project work
• A deep understanding of the Procurement Organization
• Excellent communication and interpersonal skills
• Experience leading and implementing strategic solutions within cross functional teams
• Able to handle high volume and wide variety of activities
• Strong conflict resolution skills
• Proven track record to work cross organizationally to resolve sophisticated issues
• Experience working cross culturally in an international environment
• Resilient and experienced in working in multi-faceted environment
• Uses influence and communication skills to enable planning and decision making

At bp, we provide the following environment & benefits to you

• Different bonus opportunities based on performance, wide range of cafeteria elements
• Life & health insurance, medical care package
• Hybrid working arrangement aligned with team arrangements and business needs
• Opportunity to build up long term career path and develop your skills with wide range of learning options
• Celebrate in bp’s success. You may be eligible to join bp’s Global ShareMatch plan. This non-contractual benefit lets employees buy bp shares and receive matching shares, in line with plan rules
• Family friendly workplace e.g.: Extended parental leave, Mother-baby room
• Employees’ wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program
• Possibility to join our social communities and networks
• Chill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipment

bp Hungary won the Most Attractive Employer 2024 Award (SSC / BSC sector) fourth time in a row at PwC’s annual employer research. Come and join us!

At bp, we support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life.

Disclaimer: Please note that, according to Hungarian law (2012/I. 113. §), mothers or single parents caring for a child under three years of age cannot be employed in night shift positions.

Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nations where we operate. We are one of the few companies globally that can provide governments and customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner.

It’s an exciting time to join bp. Meeting the energy challenge requires many different approaches and solutions. And as part of Finance Business & Technology (FBT), you’ll be fully connected into the world of bp. You’ll play an increasingly important part within a network of like-minded colleagues partnering on strategic projects that stretch across the globe. And it starts with you. There’s a world of opportunities to build new skills, challenge yourself and grow a long-term career at bp. And no matter where you work, your role will have meaning, purpose and impact. So if you want to be part of a caring, supportive environment where you can realize your full potential, we’re with you.

Travel Requirement

No travel is expected with this role

Relocation Assistance:

This role is not eligible for relocation