SD - Supervisor, German-speaking

What success looks like in this role:

• Supervises the efforts of Service Desk teams within an assigned region.
• Directs Service Desk team members in their day-to-day activities by serving as an escalation point for issues referred to by Service Desk team members, clients or other teams.
• Mentors and trains Service Desk team members to build new skills.
• Builds collaboration within the team and with outside support teams.
• Monitors Service Desk tickets and calls, identifying trends and issues that require more in-depth analysis.
• Ensures team meets or exceeds agreed up SLAs.

You will be successful in this role if you have:

BA/BS degree and 2-4 years’ relevant experience OR equivalent combination of education and relevant experience

Prior management experience not required but may have informally led teams

Fluency in German (C1/C2 level) is required

What do we offer?

• After the training period full remote opportunity - during the training period day time 5 days/week in the office
• Monthly gross 44.200 HUF cafeteria regardless of your weekly working hours

Fixed extra

language allowance

Additional

shift bonuses

Private Health Insurance

• Premium Package provided for all Unisys associates after 6 months of tenure

Home office allowance

Last and foremost,

a great team

, as well as a lot of

learning and training opportunities

EEO commitment here

.

Unisys is a global technology solutions company that delivers digital workplace, cloud, applications and infrastructure, and enterprise computing solutions to clients around the world.

The Budapest delivery centre supports international clients with multilingual service desk, infrastructure and cloud security teams.