Team Leader OTC

Make an impact

• Lead, motivate, and develop a team of approximately 10-15 OTC Professionals, providing both people leadership and functional guidance across the end-to-end Invoice-to-Cash process, including Credit Management, Manual Billing, Cash Allocation, Collections, and Dispute Management,
• ensure high-quality service delivery by monitoring daily operations, workload distribution, and team performance while driving accountability and continuous improvement,
• effectively supervise and support team members through objective setting, coaching, performance management, delegation, and regular communication,
• ensure that Work Instructions (WIs), internal controls, and accounting policies are properly followed, documented, and continuously updated where required,
• monitor and ensure compliance with Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and other operational performance targets,
• prepare and present operational performance reports, trends, risks, and improvement opportunities to Management and Stakeholders,
• support the Finance Manager in driving process standardization, optimization, and harmonization activities during transition projects and in the business-as-usual environment,
• actively contribute to and lead transition-related activities, ensuring successful knowledge transfer, process stabilization, and stakeholder alignment,
• build and maintain effective working relationships with Stakeholders, Business Partners, IT, Senior Management, and supporting functions,
• act as a key contact and first point of escalation for operational, customer, and process-related issues, ensuring timely resolution and stakeholder communication,
• identify risks, drive corrective actions, and implement sustainable solutions to improve service quality and operational excellence,
• support internal and external audits by ensuring process compliance, preparing required documentation, and coordinating audit-related activities.

What you need to succeed

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field,
• 5+ years of relevant experience in Order-to-Cash / Accounts Receivable processes, including experience in leading, coaching, and developing teams, as well as performance management, goal setting, and talent development,
• strong understanding of end-to-end OTC processes, including order management, billing, collections, cash application, dispute management, and reporting,
• proven experience leading teams in an SSC, BSC, GBS, or multinational environment,
• strong communication and stakeholder management skills with the ability to collaborate across multiple functions and organizational levels,
• experience in process improvement, standardization, transition, or transformation projects,
• strong analytical, problem-solving, and decision-making capabilities,
• experience working with SAP (experience with other ERP systems is considered an advantage),
• advanced MS Excel skills; experience with Power BI or other reporting tools is an advantage,
• fluency in English; additional European language skills are considered an advantage,
• proactive mindset, customer-oriented approach, and commitment to continuous improvement,
• willingness to learn and invest in personal development, supported by KUKA.

Discover your impact with KUKA Group

KUKA Group offers an enormous spectrum of possibilities to advance your career, live your passions and unlock your potential. We´re one of the world's leading automation specialists, offering global opportunities in areas such as robotics, automation, logistics, software solutions and electronics. If you´re a go-getter, a visionary with bold ambitions and believer in collaboration and mutual respect, then you're poised for success here at KUKA Group.

DEI (Diversity, Equity, and Inclusion) statement

Our core belief is in treating each other with kindness, an open mind, and mutual respect, creating an environment where everyone feels empowered to bring their authentic selves to work.

KUKA Group is a company committed to equal opportunities. We manage every application with meticulous care and consideration - with a decision-making process that pays no heed to your origin, educational background, age, gender, sexual orientation, or your religious or political beliefs. If you join KUKA Group, you will have ample opportunities to share what motivates you and what defines your individuality.

Join the journey!

If you think a career with KUKA Group could be what you are looking for, we´d love to hear from you. We´re looking forward to receiving your application!