AI Labs Engineering Manager

You will act as an Engineering Manager according to the Harmonized Product Operating Model (HPOM) and lead AI Labs, the innovation powerhouse of SAP Engagement Cloud. Your primary responsibility will be to lead and nurture a team of 10 world-class, senior engineers and data scientists, empowering them to transform our platform into an AI-first, agentic experience.

AI Labs develops and operates the AI products on the SAP Customer Engagement Platform. Our mission is to harness AI technologies, including cutting-edge Large Language Models, to enhance our customers' productivity by making marketing more automated and personalized.

As the Engineering Manager, you are responsible for:

• Building and leading a high-performing team: championing the growth and development of your team members, fostering a strong, collaborative, and resilient culture with a deep sense of ownership and psychological safety
• People leadership & development: handling all aspects of team leadership, including setting clear goals, managing performance and career development, and acting as a dedicated coach and mentor
• Driving strategic impact: guiding the team in its strategic initiatives, ensuring they can deliver measurable business value; representing the team's work and its needs to senior leadership
• Ensuring team health and operational excellence: overseeing the team's operational and delivery record, empowering them to manage their SLOs/SLAs, maintain a low operational burden, and ensure all services are secure, reliable, and cost-effective
• Executing with agility: partnering closely with Product Management to steer the team's backlog and execute the development plan, removing roadblocks and ensuring timely, high-quality delivery of features

What you bring:

• A passion for people management and a proven track record of building, leading, and retaining high-performing engineering or data science teams
• 10+ years of experience in the software industry, with significant experience in a leadership capacity where you were responsible for the growth and performance of your team members
• Exceptional leadership, coaching, and motivational skills, with the empathy and emotional intelligence required to build trust and support your team's well-being and long-term career development
• A strong ability to create alignment, facilitate complex discussions, and drive a culture of collaboration and continuous improvement
• Excellent communication skills in English, with the ability to articulate vision, strategy, and team needs to diverse audiences, including senior leadership
• The ability to act as a role model, solve complex organizational problems, and provide expert guidance on team dynamics and project execution

Even better if you have:

• Experience leading teams in a cloud environment (such as GCP) and familiarity with DevOps principles
• A background in software development (e.g., Python, TypeScript/Node.js) or data science, which would help you to better understand and support the team's technical context
• Leadership experience in the AI/ML domain and familiarity with concepts like Large Language Models (LLMs) or agentic frameworks

What you get from us:

• Constant learning and skill growth in a wide range of technology areas
• A team that wants you to grow and succeed
• Flexible working models with a strong focus on health and well-being
• Recognition for individual contributions and a variety of benefit options to choose from

We help the world run better. At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work.

SAP is the market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with more than 200 million users and over 100,000 employees worldwide, we serve over 400,000 customers and touch 80% of global commerce across more than 20 industries.

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone — regardless of background — feels included and can run at their best. SAP is an equal opportunity employer and is committed to creating a diverse environment. We believe in unleashing all talent and creating a better and more equitable world.