IT Support Engineer (m/f/d) for Vantage Towers

At Vantage Towers, we’re on a mission to power Europe’s sustainable digital transformation. As a leading tower company, we’re ushering in an era of technology-driven advances to help connect people, businesses, and internet-enabled devices like never before. We combine the scale, stability and quality of our tower network with the agility, optimism and energy of a start-up.

As a young TowerCo, we have already achieved strong results with a continued focus on accelerating growth and a special emphasis put on sustainability. As part of our team, you’ll work in a dynamic and multicultural environment that embraces open communication, collaboration and teamwork.

If you’re ready to take responsibility and shape the future of telco infrastructure with us, then let’s level up in your career and reach the top, together.

Your reponsibilities

• You proactively drive down incidents, problems, trouble tickets, and service request trends while managing resources and key stakeholders effectively
• You perform day-to-day L2 support, maintenance, monitoring, and troubleshooting for vital IT applications like CRM, ERP, billing systems, and API gateways
• You handle incident management, problem resolution, configuration changes, batch processing, and health checks to ensure systems consistently operate at optimum levels
• You identify opportunities for automation, drive efficiency through process improvements to reduce costs, and deliver significant enhancements against operational KPIs
• You actively participate in WAR ROOM investigations and lead technical roadmap creation through capacity planning and hardware assessments
• You are responsible for Capacity Planning & Hardware Assessment and able to create technical roadmap for the product
• You participate in periodic meetings with support teams and suppliers on various aspects like performance, SLA/KPIs, issues, and escalations

Your Profile

• Must have strong experience in IT networks, system administration, cloud experience (e.g. AWS, GCP); Experience with reporting frameworks such as Apache Superset is nice to have
• Strong administration experience of salesforce lightning platform including SalesForce applications (CPQ, CLM, CRM)
• Good knowledge of Linux system administration and networking fundamentals
• Experience with monitoring and logging tools (Prometheus, Grafana, ELK/EFK, etc.)
• REST API Troubleshooting or Development experience
• Experience and familiarity with SQL and Relational Databases
• Fluent in English and Hungarian
• Flexible work: we offer hybrid forms of working from home or in our Budapest office
• Top Equipment: you receive a new laptop as well as a mobile device, and a parking slot if needed
• Salary & Vacation: salary between x€ and y€ (gross per year on a full-time basis). Additionally, you can profit from a meal allowance delivered on a Pluxee card (10.20€/day) and 7 extra vacation days.
• Work-Life-Balance: we offer parental leave support as well as an optional membership in the Vodafone club (discounts for gym, activities, etc.).
• Learning & Growth: LinkedIn Learning, individual support for your professional and personal development as well as international career opportunities
• Health & Social Care: profit from a Pension plan, full health insurances and life insurance
• Team & Culture: work in a diverse, multiculture team which is committed to the values: Accountability, Respect, Teamwork and Trust. We offer the unique opportunity to shape our organization – together as OneVT

Are you ready to create the future of digital telco infrastructure together with us? Then we are happy to receive your CV. Depending on the role, we generally invite you to two-three rounds of interviews before you receive an offer.

We are committed to fostering an inclusive workplace where everyone can thrive. Applications from all individuals, regardless of background, identity, or ability are more than welcome. If you require any reasonable adjustments during the recruitment process, please contact us so we can support you.

Not the right match? We have plenty of other opportunities to choose from here.

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, VOIS works with customers across 28 countries from 10 locations, Budapest among them.