IT Service Desk Specialist - German Speaking

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

The Employee Experience Operations is focused on delivering professional IT support for our Roche affiliates in the EMEA region and globally as well in cooperation with our service centers in Costa Rica and Malaysia. Our teams consist of English, German, Spanish, Italian, Polish and French speaking Service Desk Specialists from beginners to highly skilled professionals. Disclosure Note: The final job title is Employee Experience Operations IT Specialist.

The Opportunity

• Provide first-level support for software and hardware incidents and service requests across Mac, Windows, Microsoft Office, and Google environments.
• Engage with users across multiple channels, including phone, chat, and self-service portal.
• Thrive as a key member of a truly AI-powered IT support operations team.
• Champion the end-users’ needs, escalating critical situations as required to ensure swift resolution.
• Keep users updated on their request status, guiding them toward the best solutions for their productivity and satisfaction.

Who you are

We are looking for someone who is self motivated, really passionate about his or her job and understands that providing a high-quality service is crucial for the organization. As an ideal team member you are open-minded, dedicated to make a difference and open to constant development. Furthermore, you have:

• University education in IT or related discipline is preferred
• 1.5 - 2 years of experience in call center, service desk, or IT desk-side support
• Experience with Apple and Microsoft operating systems, Google suite, Microsoft Office products, SAP, corporate networks, and video conferencing systems
• Strong troubleshooting, task prioritization, and problem-solving skills
• Fluency in German and English

In exchange we provide you with

• Development opportunities: Roche is rich in learning resources. We provide constant development opportunities, free language courses & training, internal position changes and the chance to shape your own career.
• Excellent benefits: Competitive salary and cafeteria package, annual bonus, Private Medical Services, Employee Assistance Program, All You Can Move Sportpass, coaching / mentoring opportunity, buddy program, team buildings, holiday party.
• Flexibility: We also support flexibility to help you find your balance. Home office is commonly available (typically 2 office days/week on average). We create the opportunity for freedom in working, where your corporate and private life coexist in harmony.
• A global inclusive community, where we learn from each other. At Roche, we cooperate, debate, make decisions, celebrate successes and have fun as a team. Our leadership is very focused on people, creating a strong, inclusive culture, so you always have the chance to share your opinion.

Please read the Data Privacy Notice for further information about how we handle your personal data related to the recruitment process: https://go.roche.com/budapest-data-privacy-notice-candidate

Roche is a global pioneer in pharmaceuticals and diagnostics, focused on advancing science to improve people's lives.

Roche Services & Solutions in Budapest provides global business services — finance, procurement, people & culture, digital technology and data — to Roche affiliates worldwide.