IT Technology Services Senior Specialist

Within the Customer Value Group board area, the mission of the Global Cloud Operation (GCO) is to ensure maximum value for every customer throughout their cloud journey. Within GCO, the Enterprise Cloud Services (ECS) delivery organization runs and operates SAP's Cloud ERP Private offering (RISE with SAP) and helps thousands of customers globally to become intelligent enterprises.

As Technical Service Manager (TSM), we are looking for an accomplished Senior SAP Technical Consultant delivering high-quality results consistently. TSM acts as a trusted technical & delivery advisor in the safeguarding and optimization of customer investments into SAP ECS, owns the customer landscape and advises on critical and complex landscape changes during life cycle management. This is a customer-facing role where you will be part of the ECS North America regional team.

Key tasks:

• Primary contact for the customer regarding technology and cloud service delivery discussions; act as first escalation point
• Own the technical discussions with the customer and act as the orchestrator of experts from the SAP delivery organization
• Ownership & detailed understanding of the customer landscape managed within ECS and interdependencies between systems
• Analyze customer technical requirements and coordinate experts from the ECS Delivery team, driving topics to resolution
• Support customer-specific cloud roadmaps covering Infrastructure Architecture, Technical Managed Services, security, and integration
• Guide customers on technical aspects like Business Continuity, Security & Compliance, Networks; assess security and network requirements
• Conduct monthly technical & operational reviews measuring progress against the defined cloud architecture & roadmap
• Support the migration roadmap together with partners, System Integrators, and/or SAP Professional Services

Education, qualification and work experience:

• Bachelor's degree or higher in Computer Science, Engineering or Information Management
• 8+ years of experience with SAP Basis administrative duties (required)
• 8+ years of customer-facing SAP Technical Consulting experience
• 8+ years of solution design, enterprise architecture, and/or SAP implementation
• 4+ years' experience in technical project management for SAP Operations or Implementation
• High proficiency in the SAP product portfolio, offerings, and industry solutions; comprehensive knowledge of S/4HANA architecture, conversion, migration path, methodology and tools
• Good understanding of capabilities of at least one hyperscale cloud (AWS, MS Azure or GCP)
• Strong ability to translate between technical and non-technical audiences; strong engagement management, relationship building and de-escalation skills
• Willingness to undertake customer-related travel on short notice

• SAP NetWeaver, OS/DB migration, SAP HANA, TOGAF certifications are a plus
• Experience and certifications with IaaS providers (AWS, MS Azure, or GCP) are an advantage
• Cloud security including cyber security, encryption, and key management knowledge is preferred
• Understanding of Cloud ERP Private (RISE with SAP)

What you get from us:

• Constant learning and skill growth in a wide range of technology areas
• A team that wants you to grow and succeed
• Flexible working models with a strong focus on health and well-being
• Recognition for individual contributions and a variety of benefit options to choose from

We help the world run better. At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work.

SAP is the market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with more than 200 million users and over 100,000 employees worldwide, we serve over 400,000 customers and touch 80% of global commerce across more than 20 industries.

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone — regardless of background — feels included and can run at their best. SAP is an equal opportunity employer and is committed to creating a diverse environment. We believe in unleashing all talent and creating a better and more equitable world.