Network Engineering Professional

About the role

The Network Engineering Professional plays a pivotal role in the support and management of fixed connectivity and voice platforms across our core international estate. This includes Global Fabric, Global Voice, MPLS, Internet, transmission and voice networks that serve our BT International customers around the world. The role will require you to be part of an 24 x 7 operations teams to support and manager our core platforms, ensuring we are putting our BTI international customers at the front of everything we do.

What you will be doing (Role Accountabilities)

• Be a crucial part of operating and maintaining BT International’s platform.
• Support BT International's newest Global Fabric platform product.
• Diagnose and troubleshoot faults, using NMS, Command line investigation, event logs, dashboards, and runbooks.
• Support our service facing units and customers and as required participate in real time triage with customers or stakeholders
• Handle technically complex service-related issues received through ticketing tools, emails and occasionally calls.
• Handle technically complex received through ticketing tools, emails and occasionally calls.
• Own customer incidents end-to-end using ITSM tools, ensuring accurate updates and SLA adherence.
• Be responsible for cooperating with internal and external stakeholders and making sure you leave a lasting good impression.
• Have the opportunity to learn from senior colleagues from wide array of areas.

What you’ll need to succeed (Skills & Experience)

• Strong Operational leadership and decision-making in high-pressure environments
• Strong understanding of global platforms (Optical, IP, Voice) and their operational management
• Excellent communication skills with senior stakeholders and customers
• Ability to prioritise and manage competing operational demands
• Proven problem-solving and analytical capability
• Demonstratable experience in an IP and or Optical transport network management background OR experience and understanding in protocols such as SIP, SDP, RTP and SBC technology.
• Ribbon/Audiocodes or Perimeta experience - Desirable
• Resilient and adaptable in a fast-paced environment
• Collaborative approach across global teams and suppliers
• Strong customer focus and service ownership

About BT

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.