Senior Backend Engineer – Customer Support Platform

The team you'll be working with: Getting Help

At Wise, our mission is to make financial services faster, simpler, and more accessible for everyone. The Getting Help team is at the heart of this, empowering customers to resolve problems quickly and efficiently. We are currently scaling the platform that powers our primary support channels, including self-service, FAQs, and our high-traffic chat interface.

We are specifically looking for a Senior Engineer to help us refine and scale the support ecosystem that leverages our Generative AI engine. We are not building the LLM engine itself; instead, our mandate is to engineer the logic and the user experience that connect our customers to those AI capabilities seamlessly.

The team's work is highly visible — impacting both our customers and company leadership. We process over 400,000 chat sessions per month, and as we double down on making chat our primary support channel in 2026, we need your expertise to build the robust, scalable architecture that makes this possible.

We're a cross-functional squad of backend, frontend, iOS, and Android engineers, working closely with a Product Manager, Analyst, and Designer.

Technical excellence

• 6+ years of experience in backend engineering. We operate on a modern JVM stack (Java 25, Spring Boot 4). We care deeply about your engineering fundamentals — distributed systems, architectural trade-offs, and clean code — rather than specific language proficiency.
• A track record of writing clean, maintainable code and a strong belief in best practices like code reviews, open feedback, and continuous improvement.
• Deep familiarity with backend development, including databases, synchronous/asynchronous communication, and distributed systems.
• Experience with web development technologies such as REST APIs, microservices, and CI/CD pipelines.
• The ability to design technical solutions that balance latency, throughput, and scalability.

Product mindset

• A customer-first approach: you prioritize work that solves real customer pain points and use data to drive your decisions.
• A product stewardship role — ensuring that the projects we commit to are delivered, measured, and truly move the needle for our customers.

Wise is a global technology company, building the best way to move and manage the world's money.

Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money.

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.