Senior Software Engineer - Contact Automation - AI

About the role

As a Senior Software Engineer in the Contact Automation team, you will play a pivotal role in shaping the future of customer support at Wise. You'll be a key technical leader in an autonomous team, driving the vision and end-to-end solutions for the Wise Assistant. Our team is distributed across our Budapest, New York and London offices.

What you'll be working on

• Lead the design, development, and deployment of scalable, resilient, and high-performance components for the Wise Assistant. This includes our core Java microservice consuming Kafka messages, as well as contributing to our TypeScript and Python codebases.
• Take ownership of our intent detection systems, contact processing pipelines, and the routing logic that connects customers to various automation solutions (templates, RAG, LLM workflows, AI agents, vendor solutions).
• Innovate with AI: design and implement solutions leveraging foundational LLM models (AWS Bedrock) to resolve customer queries effectively.
• Integrate & orchestrate: lead and manage the technical integration with third-party AI Agent vendors.
• Scale & optimize: continuously improve the performance, reliability, and scalability of our automation platform.
• Collaborate for impact: work closely with content designers to implement and refine automated conversational flows.
• Mentor: provide technical guidance and mentorship to other engineers.

What you need

We are fully aware that it is uncommon for a candidate to have all skills required, and we fully support everyone in learning new skills with us.

• AI engineering experience: applying AI/ML concepts, particularly LLMs, to solve real-world problems in production environments.
• Pragmatic & impact-oriented: you approach all work with the same commitment to quality and solving the underlying customer problem.
• Excellent communication and interpersonal skills.
• Deep experience in designing, building, and maintaining microservices. Strong proficiency in Java is essential, particularly in an event-driven architecture (e.g., Kafka).
• Solid experience with both relational and non-relational databases, including query optimization and schema design.

Wise is a global technology company, building the best way to move and manage the world's money.

Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money.

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.