Senior Transition and Transformation Manager

What success looks like in this role:

Are you an experienced transformation leader with a proven track record of delivering complex managed services transitions and enterprise transformation programs?

We’re looking for an experienced transformation leader with a proven track record of successfully delivering large-scale transition and transformation initiatives in complex managed services environments. In this role, you’ll own end-to-end delivery from deal commitment through operational stabilization, leading complex programs where transition, transformation, operational readiness, and business value realization happen simultaneously.

You’ll work closely with executive stakeholders, clients, delivery teams, and commercial leaders to modernize services, introduce new operating models, embed automation and AI capabilities, and ensure successful business outcomes.

This relates to the full spectrum of technologies and services associated with the IT Industry

What you’ll do

• Lead end-to-end managed services transition and transformation programs from contract commitment through stabilization and hypercare.
• Drive complex, first-of-kind transformation initiatives where solution design, implementation, transition, and operational onboarding run in parallel.
• Lead incumbent transitions, multi-service transitions, and service modernization initiatives that deliver measurable business value—not simply lift-and-shift migrations.
• Establish executive governance, manage program risks, and lead operational readiness reviews, including go/no-go decisions for production deployments.
• Ensure people, processes, technology, and service operations are fully prepared for successful go-live and long-term operational excellence.
• Partner with delivery, commercial, technical, and client leadership teams to ensure contractual commitments are successfully operationalized.
• Drive transformation outcomes including service quality improvements, standardization, automation, AIOps, AI-enabled services, customer experience, and operational efficiency.
• Lead leaders across matrix organizations, coach senior delivery teams, and raise organizational capability and maturity.
• Act as the senior escalation point for executive stakeholders, providing clear communication on risks, dependencies, trade-offs, and strategic decisions.
• Support client engagements by contributing transition expertise during sales, solutioning, and transformation planning.
• ;">Support client engagements by contributing transition expertise during sales, solutioning, and transformation planning.;">Support client engagements by contributing transition expertise during sales, solutioning, and transformation planning.

What we’re looking for

• Typically 10–15+ years of experience leading large-scale managed services transition, transformation, or enterprise program delivery.
• Proven success delivering complex managed services transitions, including incumbent transitions, service modernization, and new operating model implementation.
• Strong understanding of the end-to-end managed services lifecycle and operational service delivery.
• Demonstrated experience leading programs where transition, implementation, testing, operational readiness, and service onboarding occur concurrently.
• Experience leading executive governance, readiness reviews, operational validation, go-live planning, hypercare, and service handover.
• Strong knowledge of Operational Readiness Testing (ORT), User Acceptance Testing (UAT), service validation, knowledge transfer, and production readiness within transition programs.
• Track record of delivering measurable business outcomes, including service quality improvements, operational efficiency, automation, AI-enabled services, AIOps adoption, and enhanced customer experience.
• Exceptional executive stakeholder management skills with the ability to influence senior client and business leaders.
• Experience leading leaders and building high-performing organizations within matrix environments.
• Strong commercial awareness with experience managing contractual commitments, delivery risks, and client expectations.

Nice to have

• Experience with ServiceNow, Digital Workplace Services, automation platforms, AI-enabled services, or AIOps.
• Knowledge of Organizational Change Management (OCM) and user adoption strategies.
• Background in solution architecture, testing leadership, or quality assurance within managed services transitions.
• PMP, PgMP, SAFe, ITIL, or similar certifications.

What do we offer?

• Hybrid working is supported
• Monthly gross 44.200 HUF cafeteria - regardless of your weekly working hours
• Home office allowance
• Private Health Insurance Generali Premium Package provided for all Unisys associates after 6-months tenure
• Last and foremost, a great team, also a lot of learning and training opportunities

Unisys is a global technology solutions company that delivers digital workplace, cloud, applications and infrastructure, and enterprise computing solutions to clients around the world.

The Budapest delivery centre supports international clients with multilingual service desk, infrastructure and cloud security teams.