Implementation Knowledge Manager

What success looks like in this role:

About the Role

The Implementation Knowledge Manager plays a critical role during the transition of new client services into the organization. Acting as the central coordinator for knowledge transfer activities, this position ensures that all operational, technical, and process-related knowledge is effectively captured, documented, and transferred from incumbent teams to delivery teams.

Working closely with clients, incumbent providers, operational teams, and leadership stakeholders, the role focuses on identifying knowledge gaps, tracking readiness, and supporting a smooth service transition. Once the implementation phase is completed and the service reaches business-as-usual operations, ownership is handed over to the ongoing Knowledge Management team.

Key Responsibilities

• Lead knowledge transfer and knowledge management activities during client implementations and service transitions.
• Coordinate with clients, incumbent providers, and internal teams to gather, validate, and document critical operational knowledge.
• Identify knowledge gaps, risks, and transition dependencies, and drive appropriate mitigation actions.
• Develop and maintain knowledge transfer plans, schedules, and tracking mechanisms.
• Facilitate knowledge-sharing sessions, workshops, and handover activities between stakeholders.
• Monitor transition readiness and provide regular status updates to project teams, management, and clients.
• Establish strong working relationships with internal and external stakeholders to ensure effective collaboration throughout the implementation lifecycle.
• Ensure documentation is complete, accurate, and accessible to operational teams before service go-live.
• Support operational readiness activities and verify that required knowledge has been successfully transferred.
• Work closely with delivery, service management, and operational teams to ensure a seamless transition into steady-state operations.
• Contribute to continuous improvement initiatives related to knowledge transfer, transition, and onboarding processes.

You will be successful in this role if you have:

Key Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 3-5 years of experience in Knowledge Management, Service Transition, Service Delivery, Implementation Management, or a related field.
• Experience supporting client onboarding, service transitions, or operational knowledge transfer activities.
• Strong stakeholder management skills with the ability to engage effectively at multiple organizational levels.
• Excellent communication, facilitation, and presentation skills.
• Experience coordinating activities across multiple teams and managing competing priorities.
• Strong analytical and problem-solving abilities, with a focus on identifying and addressing knowledge gaps.
• Excellent organizational skills and attention to detail.
• Proficiency in creating, maintaining, and managing documentation and knowledge repositories.
• Ability to work independently while collaborating effectively within a global and cross-functional environment.
• Familiarity with IT service management or transition processes would be considered an advantage.

What do we offer?

• Hybrid working is supported
• Monthly gross 44.200 HUF cafeteria - regardless of your weekly working hours
• Home office allowance
• Private Health Insurance Generali Premium Package provided for all Unisys associates after 6-months tenure
• Last and foremost, a great team, also a lot of learning and training opportunities

Unisys is a global technology solutions company that delivers digital workplace, cloud, applications and infrastructure, and enterprise computing solutions to clients around the world.

The Budapest delivery centre supports international clients with multilingual service desk, infrastructure and cloud security teams.