Application Manager

My responsibilities:

• Ensure reliable and efficient operation of business applications throughout their entire lifecycle, from onboarding and implementation to retirement.
• Manage application access, user roles, permissions, and license administration while ensuring compliance with internal policies and security requirements.
• Coordinate onboarding and offboarding activities related to application usage, authorization management, and service access.
• Act as the primary point of contact for internal users, application owners, development teams, vendors, and service providers regarding application-related topics.
• Coordinate incident management activities across global support organizations and ensure timely resolution of service disruptions.
• Analyze operational issues, coordinate troubleshooting efforts with development and technical teams, and drive sustainable solutions.
• Support change, release, and deployment activities in close collaboration with development teams and external partners.
• Collaborate with stakeholders to ensure application availability, performance, and service quality in line with agreed service levels.
• Coordinate service management activities together with Application Owners, Service Owners, ITSM Experts, and other key stakeholders.
• Maintain and continuously improve application documentation, operational procedures, knowledge base articles, and support materials.
• Drive continuous improvement initiatives by identifying opportunities for standardization, automation, and process optimization.
• Manage relationships with software vendors, infrastructure providers, and external service partners.
• Support application lifecycle activities including upgrades, license renewals, compliance reviews, decommissioning, and roadmap planning.
• Contribute to cross-functional projects and agile teams while ensuring operational readiness and sustainability of applications.

The knowledge I own:

• Experience in Application Management, IT Operations, Service Management, or a related role.
• Strong understanding of application lifecycle management, user administration, authorization management, and software licensing processes.
• Knowledge of IT Service Management (ITIL) practices, including Incident, Problem, Change, Request, and Access Management.
• Good technical understanding of modern application environments, cloud platforms, and software development processes.
• Broad technical understanding of application development and operational ecosystems, with the ability to collaborate effectively with development teams, infrastructure teams, service providers, and business stakeholders.
• Experience with enterprise application platforms, cloud services, and related operational processes is an advantage.
• Strong analytical and problem-solving skills with a structured and solution-oriented mindset.
• Excellent communication and stakeholder management skills, with the ability to work effectively across business, technical, and vendor organizations.
• Experience coordinating international support organizations and managing escalation paths.
• Ability to balance operational stability with continuous improvement initiatives.
• Strong organizational skills and the ability to manage multiple priorities in a dynamic environment.
• Experience working in agile and cross-functional teams.
• Eagerness to learn, share knowledge, and continuously develop professional expertise.
• Fluent English skills, both written and spoken.

The offer that would convince me:

• Opportunities for personal and professional growth in a rapidly evolving organization
• Secure, long-term employment with a stable company
• Competitive salary package
• Comprehensive, individual training tailored to your needs
• Diverse and engaging responsibilities in your role
• A modern and comfortable working environment, including adjustable desks and collaborative spaces
• Flexible work options, including home office possibilities

Imagine a company where ALDI’s well-known quality and reliability meet IT expertise and innovation. ALDI International IT Services (AIIS) strives to achieve this every day: as part of ALDI DX, it supports a wide range of IT and business services for the ALDI SÜD Group from Hungary.

Founded in 2012 and operating as an individual business entity since 2018, AIIS has grown to nearly 1,000 employees, with offices in Budapest, Biatorbágy, Pécs and Debrecen. Its portfolio includes IT support for ALDI stores and regional headquarters across Europe and beyond – from the UK and Ireland to Germany, Austria, Italy, Switzerland, Slovenia and Hungary.

Online application:

Please use our online application and attach your English resume.

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