Change Manager

About the Job

As a Change Manager, you will operationally implement and steward the Change Management process end-to-end, ensuring that changes are planned, efficient, cost‑effective, and executed with minimal risk to business operations. You will act as a central point of contact for CPI (Change, Problem, Incident) processes, driving process excellence, coaching stakeholders, and continuously improving standards, controls, and transparency across the IT service management landscape.

What You Do

• Operate the Change Management process end to end, covering recording, documentation, approval, monitoring, and post‑implementation review of changes.
• Perform formal review, processing, authorization, and follow‑up reviews for change requests.
• Support and train Change Owners on process topics and high‑quality change creation/documentation.
• Moderate and steer conference calls with providers, customers, and partners to ensure aligned decision‑making.
• Prepare and communicate process changes to business and application owners and, where relevant, management.
• Provide subject‑matter input to continuously evolve Change Management based on operational experience.
• Coordinate cross‑functionally as the central contact for CPI processes, ensuring efficiency and effectiveness.
• Contribute to CPI process governance and operational excellence initiatives.

What You Bring

• Degree in (Business) Informatics or equivalent IT training/apprenticeship.
• Experience in IT Service Management (ITIL v3 Foundation or higher) and hands‑on experience with ServiceNow.
• Strong analytical skills with the ability to quickly grasp complex issues and communicate them clearly; solution and customer orientation.
• Excellent communication skills up to management level; confident conflict handling and assertiveness; cooperative team player.
• High personal responsibility and strong commitment; willingness for continuous learning; experience contributing to projects and, where applicable, leading subject‑matter work within CPI.
• Fluent written and spoken German and English; willingness to travel.
• Basic knowledge of AI technologies, principles, and their practical use.

What We Offer

• We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad.
• We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).
• From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
• Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach. Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
• Access to the AYMC Sportpass with the opportunity to engage in various sports and fitness activities.
• Parking support, ensuring a seamless and stress-free commuting experience to and from the workplace.

109012 | IT & Tech Engineering | Professional | Non-Executive | Allianz Technology | Full-Time | Permanent

About Allianz Technology

With its headquarters in Munich, Germany, Allianz Technology is Allianz's global IT service provider and delivers IT solutions that drive the group's digitalization. With more than 11,000 employees in over 20 countries around the world, Allianz Technology is tasked with running, optimizing, transforming, and innovating the infrastructure, applications, and services together with Allianz companies to co-create the best customer experience. We service the entire spectrum of digitalization – from one of the industry's largest IT infrastructure projects that spans data centres, networks, and security, to application platforms ranging from workplace services to digital interaction. In short: We deliver comprehensive end-to-end IT solutions for Allianz in the digital age. We are the backbone of Allianz.

Commitment to Integrity, Fairness & Inclusion

Allianz Technology is proud to be an equal opportunity employer dedicated to fostering an inclusive work environment for everyone. We embrace individuals of all gender identities and expressions, sexual orientations, ethnicities, ages, nationalities, religions, disabilities, and philosophies of life. Ultimately, our greatest strength as a company lies in the unique skills, experiences, and backgrounds our employees contribute.