Client Success Manager

Your Responsibilities

• Act as a key point of contact for assigned clients and support their day-to-day operational needs.
• Build and maintain strong relationships with internal and external stakeholders.
• Coordinate customer requests and ensure timely resolution of issues and escalations.
• Monitor service performance and support KPI achievement.
• Identify process improvement opportunities and drive corrective actions where needed.
• Collaborate with Operations, Customer Service, IT, Commercial, and Project teams to deliver customer-focused solutions.
• Support customer meetings, business reviews, and performance discussions.
• Analyze operational data and prepare reports and presentations for customers and management.
• Contribute to continuous improvement initiatives and customer experience enhancements.
• Ensure customer expectations are consistently met while maintaining operational efficiency.

What We Are Looking For

• Experience in Customer Success, Account Management, Customer Service, Supply Chain, Logistics, or a related field.
• Strong stakeholder management and communication skills.
• Customer-centric mindset with a passion for delivering outstanding service.
• Analytical thinking and problem-solving capabilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational and coordination skills.
• Experience working across different functions and teams.
• Proficiency in Microsoft Office applications, especially Excel and PowerPoint.
• Fluent English communication skills.

What We Offer

• Cafeteria package of HUF 500,000 per year
• Medicover Health Insurance
• Opportunity to work for the world's leading logistics company.
• International and dynamic working environment.
• Exposure to global customers and cross-functional collaboration.
• Professional development and career growth opportunities.
• A supportive and inclusive company culture.

Looking for a career where you can make a real impact? Join DHL Supply Chain in Budapest and be part of our exciting expansion! As a global leader in logistics and supply chain management, we're building a world-class accounting hub in Budapest and we're looking for talented individuals like you to join our team.

Be a key member of our team in Budapest, responsible for driving performance improvements and ensuring the smooth and efficient operation of our accounting hub.