Customer Success Engineer, EU

The Role

You’ll be the primary technical point of contact for a portfolio of enterprise customers across the EU — guiding them through onboarding, adoption, and value realization on the Rabbit platform. This is a customer-facing role that sits at the intersection of deep GCP expertise and customer success. You’ll help customers understand and act on Rabbit’s automated optimization capabilities, translating platform insights into measurable business outcomes.

What You’ll Actually Do

• Serve as the go-to technical advisor for enterprise customers pre- and post-sale
• Lead product demonstrations, technical Q&A sessions, and proof-of-concept design during the sales cycle
• Advise customers on GCP cost strategies — BigQuery reservation models, slot management, billing mechanics — and how Rabbit fits in
• Proactively identify technical barriers to adoption and work with customers to remove them
• Act as the voice of the customer internally — relay feedback to Product and Engineering, influence the roadmap
• Develop and deliver technical documentation, workshops, and training sessions tailored to customer teams
• Support renewals and expansion by demonstrating clear technical value and ROI

Must-have:

• 5+ years of experience in a technical Customer Success, Solutions Architecture, or Professional Services role in a SaaS or PaaS environment
• Extensive, hands-on experience with Google Cloud Platform infrastructure and services
• Strong understanding of data warehousing, data lakes, and data management principles
• Experience with Google BigQuery — you understand how it works, not just how to query it
• Proven ability to manage and influence both technical and non-technical stakeholders at all levels
• Excellent communication, presentation, and relationship-building skills

Strong plus:

• Experience with GCP cost management, FinOps practices, or cloud billing optimization
• Familiarity with BigQuery reservation models, slot pricing, and workload management

Why This Role

• Direct impact on how enterprise customers reduce GCP spend — you’ll see the business outcomes firsthand
• A technically deep problem domain — not generic SaaS onboarding
• Small team, close to the product, with a short path from customer feedback to roadmap action
• Significant ownership over the customer relationship and success outcomes

How We Work — AI-First, Agentic by Default

Rabbit is an AI-first company. Agentic development practices are mandatory, not optional — Claude Code, Cursor, and agent-driven workflows are how we move. We measure output in shipped features, not commits.

Builders, not coders. If you’re attached to writing every line yourself, this won’t fit. If you orchestrate AI agents to compress idea-to-prototype from weeks to hours, you’ll thrive. The role is about judgment — what to build, for whom, and when it’s good enough — not implementation.

How to Apply

Send us your CV or LinkedIn profile, along with a brief note on a customer situation where your technical guidance led to a measurable outcome — what was the challenge, what did you do, and what changed for the customer.