German-Speaking Technical Customer Support Specialist – Restaurant Technology

What success looks like in this role:

Role Overview

We are seeking an experienced Quick Service Restaurant (QSR) professional with a strong interest in technology to join our team as a Technical Customer Support Specialist. This role is ideal for someone with hands-on experience in a fast-paced restaurant environment who is familiar with self-service kiosks and restaurant technology systems. You will support users with hardware and software issues and act as a bridge between restaurant operations and technical teams.

Key Responsibilities

• Provide first-line technical support for kiosk and restaurant technology issues
• Troubleshoot hardware and software problems related to kiosks, POS, and peripherals
• Diagnose and resolve issues remotely, escalating when necessary
• Support system incidents including outages and performance issues
• Guide users through solutions clearly and professionally
• Log and manage support tickets in line with SLAs
• Collaborate with IT and engineering teams
• Maintain documentation and contribute to knowledge base
• Provide insights to improve systems and user experience

You will be successful in this role if you have:

Required Skills & Experience

• Experience in a Quick Service Restaurant (QSR) environment (essential)
• Hands-on experience supporting tech (essential)
• Technically minded with problem-solving skills
• Basic understanding of IT systems and troubleshooting
• Strong communication skills
• Ability to work in a fast-paced, customer-focused environment

Key Competencies

• Customer focus
• Problem-solving
• Communication skills
• Adaptability
• Teamwork

What do we offer?

• Hybrid working is supported
• Monthly gross 44.200 HUF cafeteria - regardless of your weekly working hours
• Fixed extra language allowance
• Private Health Insurance - Premium Package provided for all Unisys associates after 6-months tenure
• Home office allowance
• Last and foremost, a great team, also a lot of learning and training opportunities

Unisys is a global technology solutions company that delivers digital workplace, cloud, applications and infrastructure, and enterprise computing solutions to clients around the world.

The Budapest delivery centre supports international clients with multilingual service desk, infrastructure and cloud security teams.