Hungarian and Romanian Advisor for a leading computer and electronics brand - Budapest, Hungary

Looking to make your career in a multicultural environment?

So we have the perfect opportunity for you!

Your future project: join our Romanian and Hungarian Customer Support team.

Our client is a leading provider of innovative technology solutions.

As a customer service specialist in this project, your daily responsibilities will include:

• Provide first contact resolutions to customer queries
• Offer specialized customer support through written and phone communication
• Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
• Meet and exceed our customer service quality goals, compliance regulations and productivity targets
• Create amazing customer experience that people value and we are proud of
• Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

• Native or Proficient level of Romanian (C2)
• Advanced level of Hungarian (at least C1) both verbal and written
• Previous experience in Customer Service preferred
• Impeccable communication skills
• A calm, cool and level-headed attitude in every situation
• Excellent self-organizing skills
• A proactive approach and willingness to work on own initiative
• Ability to work under pressure, in order to achieve deadlines and KPI’s
• Ability to adapt to a continuously changing environment and procedures
• Knowledge of Microsoft Office Pack (Word, Excel)
• Must hold EU citizenship or valid work permit
• Be a local candidate or willing to relocate to Budapest, Hungary

What we offer:

• Stable company background: we are the part of the Hungarian market since 1999. We are the part of one of the market leaders company in the CX sector.
• Health and Well-being: Company doctor contract with a private health consultant, and we offer support for glasses. Discount at the company doctor for your private consultation.
• Engaging programs: Monthly Fun Days (treasure hunt, massage, etc.) themed days in the office, online games, challenges. Darts and table soccer in the office, coffee (coffee machine and coffee maker) and tea and soft drinks are available, free of charge. Referral program, charity events.
• Career program: Internal career opportunities, talent program for those who want to improve their skills. Paid professional training lead by our professional trainers.
• Compensation and benefits: Cafeteria (SZÉP card), team specific bonuses, jubilee bonus, free bank account at one of the market leader bank group, discount in DIY store and in a Hotel chain for the reservations.
• Extra holidays by Foundever: we provide extra holidays for some cases, full-paid father’s leave
• Multilingual environment: native colleagues from more than 25 nationalities, become a member of a friendly team, a company culture where we respect our diverse and unified teams, where we are proud of our achievements.
• Relocation package: if you’re moving to Hungary, we are helping you with the relocation (travel) and work related documents (health insurance, tax)

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.