Inside Sales Specialist Used Robots - German Speaking

Make an impact

• Handle customer inquiries related to the rental, leasing and sale of used robots, controllers and other KUKA products for German end customers and German KUKA subsidiaries
• Independently prepare and calculate quotations in close coordination with sales representatives
• Create customer orders for the sale of used KUKA products
• Manage invoicing processes and coordinate internal billing activities with Controlling
• Manage production orders for the assembly/manufacturing of new machines
• Prepare rental and leasing agreements for end customers, internal requirements and trade fair or event activities in coordination with sales representatives
• Check material availability for customer-specific modifications and coordinate the timely creation of modification orders with the workshop
• Process warranty claims, including arrainging product replacements at customer sites when required
• Follow up on quotations by phone and email
• Monitor rental and leasing contracts and coordinate extensions, modification or terminations with customers and sales.
• Proactively resolve customer complaints and outstanding receivables (commercial or product-related issues)
• Identify upselling opportunities and promote additional Customer Service portfolio offerings in quotations and direct customer communication
• Process and maintain order-related data in ERP and CRM systems
• Collaborate closely with related departments, incluing Sales, Purchasing, Workshop, Logistics, Export Control, Shipping, Marketing and other service departments
• German working calendar applies

What you need to succeed

• University degree (commercial/business qualification or a business administration degree with an additional technical qualification)
• Professional experience in order processing is an advantage
• Confident handling of SAP and MS Office
• Knowledge of Salesforce desirable
• Fluent English and German language skill
• Customer orientation and intercultural competence
• Strong communication and teamwork skills

Perks and benefits

As part of our commitment to the well-being of our employees, we offer a range of comprehensive perks and benefits. From competitive salary packages to flexible work schedules, and professional development opportunities, we aim to provide a holistic approach to employee satisfaction. We believe in recognizing and appreciating the hard work and dedication of our workforce, and our perks reflect this commitment. Our goal is to create a workplace where employees feel valued, motivated, and inspired to contribute their best. Join us and enjoy the rewards of being part of a company that prioritizes the well-being and growth of its team.

Discover your impact with KUKA

KUKA offers an enormous spectrum of possibilities to advance your career, live your passions and unlock your potential. We´re one of the world's leading automation specialists, offering global opportunities in areas such as robotics, automation, logistics, software solutions and electronics. If you´re a go-getter, a visionary with bold ambitions and believer in collaboration and mutual respect, then you're poised for success here at KUKA.

Our promise to you

Our culture is deeply rooted in our passion to make robotics and automatic solutions accessible and easy to use. The result? We make peoples´ lives easier and safer, across the world. Diversity is the beating heart of our company - and we appreciate every single one of our bright and bold brainiacs. We encourage everyone to bring their full selves to work, fostering an environment where inspiration, expertise, and personal growth can flourish. Our collective goal? To achieve greatness and ignite innovative, positive change - not only within the automation industry but also beyond its boundaries. And in return, we prioritize creating a supportive, empowering, and caring environment for all.

DEI (Diversity, Equity, and Inclusion) statement

Our core belief is in treating each other with kindness, an open mind, and mutual respect, creating an environment where everyone feels empowered to bring their authentic selves to work.

KUKA is a company committed to equal opportunities. We manage every application with meticulous care and consideration - with a decision-making process that pays no heed to your origin, educational background, age, gender, sexual orientation, or your religious or political beliefs. If you join KUKA, you will have ample opportunities to share what motivates you and what defines your individuality.

Join the journey!

If you think a career with KUKA could be what you are looking for, we´d love to hear from you.

We´re looking forward to receiving your application!