Product Manager - Mitigation Platform

About the team: Mitigation Platform

The Mitigation Platform at Wise is dedicated to enhancing the scalability, efficiency, and quality of Wise Operations. Our squad consists of approximately 30 skilled professionals, organized into three cross-functional teams, all focused on reducing handling time, increasing automation, and minimizing friction through innovative technology.

• Develop a robust framework for generating and distributing work across all operations, ensuring tasks are assigned to the right person at the right time.
• Create tools and frameworks that empower teams to design their specific workflows, accelerating time to market and offering customizable complexity.
• Establish a comprehensive reference for a 360-degree view of customer data, enabling our operations to swiftly identify and address issues.

Key responsibilities

• Spearhead Servicing improvements by setting the product direction and aligning engineering, design, and operations within Mitigation Platform.
• Provide strategic direction while being hands-on in project leadership and execution. Own the product roadmap and define KPIs/OKRs for your team.
• Collaborate closely with Design, Analytics, Data Science, Operations, and Compliance teams to integrate improvements across the product lifecycle.
• Oversee the execution of key projects, including decreasing friction for customers, automating reviews and assisting agents making the right decisions in reviews.

You will own the solutions for case and document request lifecycle management, customer communication tools, and the agent-facing platforms needed to swiftly resolve customer-impacting issues. This role will give you the opportunity to build world-class products with a world-class product and engineering team, to make a real impact on people's lives, and to empower people to make decisions — we want people closest to the problems to drive solutions, so rather than telling you what to do, you'll work with your team to create a vision of your own.

Wise is a global technology company, building the best way to move and manage the world's money.

Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money.

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.