Staff Software Development Engineer in Test (SDET)

Team background

We are looking for a talented Staff Software Development Engineer in Test (SDET) to join our Service Resiliency (SRE) team and help build tooling and services to bring the benefits of our innovative technology to Genesys Customers.

The Service Resiliency Team is a medium sized team of engineers (10-15) developing tools and techniques that enable our teams to keep up with the demand for our platform. Our mission is to systematize reliability and recoverability across hundreds of services running at massive scale. Genesys Cloud is in hypergrowth. As a knowledgeable and friendly team, we consistently help our fellow team members with challenges and provide assistance with solutions. We are highly collaborative and support each other throughout the development process.

What you will do

• As a Staff SDET, you will be leading the design and development of automated test frameworks and additional cloud-based test infrastructure to ensure the quality of our software deliverables.
• Our feature set sometimes requires collaboration with other teams across the Genesys Cloud platform; you will need to effectively communicate and work with other team members when working on features or assisting them with Resiliency or Observability efforts.

What you will need to be successful in this role

• A solid understanding of multi-tenanted microservice architecture and development, along with a strong Production First Mindset. You will be responsible for ensuring the scalability and availability of the entire platform and delivering high-quality code as a member of a cross-functional development team.
• Proficiency in at least one programming language and the ability to quickly learn new techniques and languages. While the primary focus is on test automation for a single team, you should also have a drive to understand how your work integrates with other groups to provide value to our customers.
• Keeping up to date with the latest trends in cloud technology, particularly the AWS platform and its growing feature set, is essential. Additionally, you will have opportunities to work with and leverage technologies such as Jenkins and AWS, aligning with our strong focus on Continuous Delivery and a DevOps mindset.
• Being detail-oriented and collaborative will also ensure your success in this role.

• The warmest of welcomes: we will make sure you feel part of the Genesys team from day 1
• The best of both worlds: the stability of a multinational company and the flexibility and speed of a startup company
• Keep you in the loop: complete support and transparency from our global and local leaders
• An A-team: talented and experienced professionals you can grow professionally with, and an open & inclusive community
• Career development: we will support your professional growth because your goals are important to us
• Flexibility: office, remote or hybrid? Choose what you need to be at your best every day
• Empathy: your well-being is our priority. You will have extra days off in August and October, and extra time off to volunteer to help a cause close to your heart
• Cafeteria, health insurance, life insurance, learning center, language courses, gym, vitamin bar, company cafe with our own barista
• And there is a fabulous new HQ near Nyugati Railway Station in Budapest

What happens after you apply

• Our Talent Acquisition team reviews your application with the hiring team.
• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
• Next, you'll meet the hiring manager and other members of the interview team.
• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

For this role we are open to candidates being eventually office based in Budapest, remote workers long term or a mix of both.