User Experience Designer - Digital and UCC

Candidate description

As a UX Designer, you consistently demonstrate proficiency in UX design, confidently collaborating within your product team. You work independently on moderately complex projects and clearly articulate your design rationale to stakeholders. You're skilled at balancing user needs, business goals, and technical requirements in your designs.

Team

Our global UX organization consists of over 100+ professionals in design, research, education, and operations. We value collaboration, curiosity, and continuous growth, both as individuals and as a team. Closer to home, you'll be part of a group of 5+ passionate UX professionals who work closely with our product and engineering partners.

The Digital team designs and refines the digital channels within the Workspace covering chat, messaging, email, and social to help agents manage customer interactions across platforms. They focus on improving usability, consistency, and integration within these workflows. Their goal is to make digital engagement easier for agents and more coherent across touchpoints.

Key Responsibilities

• Design execution: independently execute designs for defined projects, leveraging user research insights and aligning closely with project goals.
• Collaboration & communication: clearly communicate design decisions and rationale, working with Senior and Staff UX Designers to align stakeholders around solutions and collaborating directly with product management and engineering.
• Discovery and definition: participate in UX discovery efforts on projects, confidently executing tasks related to UX strategy and definition, such as conducting competitor audits and crafting user stories.
• Continuous learning: proactively seek mentorship and training opportunities, contributing actively to the team's collective knowledge and skills.

Qualifications

• Experience: 2–4 years of experience in user experience design, demonstrated ability to independently execute designs.
• Education: Bachelor's or equivalent experience in Design, Human-Computer Interaction (HCI), Interaction Design, or a related field.

Skills

• Proficiency with Figma and low-fi collaboration tools like Miro/FigJam
• Experience with various UX research methodologies
• Ability to connect design to product strategy and user needs
• Good communication skills, capable of clearly presenting design ideas and gathering feedback across teams

Preferred experience

• Experience in designing for enterprise-level applications, services, or platforms (specifically support or call centers)

• The warmest of welcomes: we will make sure you feel part of the Genesys team from day 1
• The best of both worlds: the stability of a multinational company and the flexibility and speed of a startup company
• Keep you in the loop: complete support and transparency from our global and local leaders
• An A-team: talented and experienced professionals you can grow professionally with, and an open & inclusive community
• Career development: we will support your professional growth because your goals are important to us
• Flexibility: office, remote or hybrid? Choose what you need to be at your best every day
• Empathy: your well-being is our priority. You will have extra days off in August and October, and extra time off to volunteer to help a cause close to your heart
• Cafeteria, health insurance, life insurance, learning center, language courses, gym, vitamin bar, company cafe with our own barista
• And there is a fabulous new HQ near Nyugati Railway Station in Budapest

What happens after you apply

• Our Talent Acquisition team reviews your application with the hiring team.
• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
• Next, you'll meet the hiring manager and other members of the interview team.
• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that an online portfolio is a minimum requirement as part of our review process.