Technology Senior Consultant - SAP Basis, Database

We are looking for an accomplished senior SAP consultant who is well versed in delivering consistent, high-quality results to join our Private Cloud Operations (PCO) Regional EMEA Delivery team as a Technology Senior Consultant. You will contribute to SAP's global strategy by supporting customers with their SAP S/4HANA adoption on their path to becoming autonomous enterprises. As a team, we own regional delivery and engage with customers across three key segments: Proactive, Reactive, and Continuous Improvement.

What you'll do:

Proactive Engagement

As a core team member, you will be assigned to a dedicated top customer account within the EMEA region for a defined period. In collaboration with front-office teams and the TechOps delivery organization, you will design and drive a fit-for-purpose engagement model to maximize customer value and proactively address critical topics that could impact daily operations.

Reactive Support

You will act as a catalyst to stabilize critical situations and restore business-as-usual operations ("Red-to-Green"), contributing in areas such as:

• Driving demand-based engagement in critical incident management (e.g. major outages, war room situations)
• Supporting maintenance scenarios, including disaster recovery and backup & restore
• Addressing service entitlement challenges, delays, and complex customer requests
• Providing Hypercare support for specific customer cases

Continuous Improvement

You will identify customer pain points and value leakage across the region and contribute to improving service delivery. In addition, you will periodically participate in strategic Proof of Concept (PoC) and Pathfinder initiatives, representing the delivery perspective.

What you bring:

• Strong hands-on experience in SAP Basis, system performance management, database administration, and lifecycle events (upgrades and updates)
• Practical knowledge of SAP technologies such as SAP NetWeaver, SAP BusinessObjects, SAP HANA, and SAP Sybase ASE
• Experience with SAP system installation and configuration on both Linux and Windows operating systems
• Solid understanding of database and filesystem replication, as well as network routing preparation
• Proven expertise in problem management and root cause analysis
• Willingness and ability to learn and support additional SAP technologies (e.g. SAP Cloud Connector, SAP S/4HANA)
• Expertise in conversion/migration of SAP systems as well as troubleshooting / root cause analysis in SAP transactions (OS, DB)
• Leadership skills with the ability to coordinate multiple stakeholders and maintain well-structured day-to-day documentation
• Fluent English (written and spoken)

What you get from us:

• Constant learning and skill growth in a wide range of technology areas
• A team that wants you to grow and succeed
• Flexible working models with a strong focus on health and well-being
• Recognition for individual contributions and a variety of benefit options to choose from

We help the world run better. At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work.

SAP is the market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with more than 200 million users and over 100,000 employees worldwide, we serve over 400,000 customers and touch 80% of global commerce across more than 20 industries.

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone — regardless of background — feels included and can run at their best. SAP is an equal opportunity employer and is committed to creating a diverse environment. We believe in unleashing all talent and creating a better and more equitable world.