Chief of Business Solutions and Innovation, P5, Fixed Term Position, UNICEF Global Shared Services Centre (GSSC), Budapest, Hungary (Not for Hungarian nationals), #120327

How can you make a difference?

The GSSC Office is looking for a Chief of Business Solutions and Innovation who leads Business Innovation and Support Section (BIS) and is accountable for defining the strategy for intelligent business automation in GSSC, using a combination of technology, process, governance, and human capital components to work together to deliver innovative, user-centric, and value‑added services. In addition, the chief will govern the GSSC portfolio of business and digital solutions, services and insights that improve how GSSC functions. The role will be responsible for setting and executing an effective and KPI driven customer service strategy.

The chief serves as the executive portfolio owner for GSSC business solutions and digital products. In this capacity, the incumbent establishes portfolio priorities, investment criteria, governance arrangements and expected business outcomes, while designated product and service leads manage individual roadmaps, delivery backlogs, releases, adoption and continuous improvement.

The chief works in close partnership with Digital Impact Division as the technology, platform and architecture partner; with Business Performance & Modernization on organizational transformation, service design and process-governance priorities; and with GSSC service lines as business owners and operational beneficiaries. The incumbent also partners with the Division of Financial and Administrative Management, the Division of People and Culture and other relevant headquarters divisions to ensure that solutions are globally aligned, compliant with applicable policies and controls, and sustainable within UNICEF’s enterprise operating environment.

This will involve:

• Lead GSSC's Digital Transformation Agenda for Global Services
• Own and govern the GSSC portfolio of digital products, solutions and transformation investments
• Own and drive fit-for-purpose alignment with industry best practice and innovation
• Own Operational Process Excellence, and value realization of Business Solutions
• Support GSSC’s strategic data services, analytics and business intelligence through business-line aligned data engineering
• Defines and Leads the Customer Service strategy and execution, Partner with Business Leaders and Shape Global Service Delivery Strategy
• Provide Managerial Leadership, and build organizational capability and external Partnerships

If you would like to know more about this position, please review the complete Job Description here: JD Chief Business Solutions and Innovation

Minimum requirements:

• Education: An advanced university degree in business administration, industrial or systems engineering, information management, data analytics, economics, public administration or a related field. A first-level university degree with two additional years of qualifying experience may be accepted in lieu of an advanced degree.
• Work experience: A minimum of (10) ten years of progressively responsible professional experience in business process optimization, shared services or business transformation, of which a substantial part at management level in a global service center or comparable multi-country or multi-service operating environment is required.
• Demonstrated experience owning products or processes end to end in partnership with a technology function is required, as is experience establishing or leading a business intelligence or analytics capability serving executive management.
• Skills: Practical experience and skills in applying artificial intelligence and automation to operational processes, including the assessment of business cases and the governance of deployed solutions, are required.
• Language requirements: Fluency in both spoken and written English is required.

Desirables:

• Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) is an asset.
• Professional certification in process improvement, service management or product management is an asset.
• Experience managing service desk and end-user support operations at global scale, and familiarity with the operating conditions of country offices in developing and emergency contexts, are strongly desirable.
• Experience in a UN system agency, large private or public company, or experience working in a developing country and/or humanitarian/ emergency context is an asset.
• Relevant experience at country level, particularly in development, fragile settings and humanitarian contexts.

UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling.

UNICEF is a place where careers are built: we offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture, coupled with an attractive compensation and benefits package.

Visit our website to learn more about what we do at UNICEF.

For every child, a calling

We are committed, passionate, and proud of what we do. Promoting the rights of every child is not a job, it’s a calling.

UNICEF's Global Shared Services Centre (GSSC) in Budapest, Hungary provides services to UNICEF offices globally in the areas of Finance, Human Resources, Payroll and Information Technology. For more information about GSSC please visit our webpage at Global Shared Services Centre | UNICEF and check this Working for UNICEF’s Global Shared Services Centre - YouTube

For every Child, you demonstrate...

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Remarks:

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