Intermediate AWS & Application Support Engineer

We are seeking a motivated Production Support Engineer to join our application support team. The ideal candidate will have a foundational understanding of application support, incident management, monitoring tools, and troubleshooting, along with basic understanding of Java and.NET applications, AWS cloud services and DevOps practices.

This position is ideal for someone looking to develop their skills in production support, cloud operations, application troubleshooting, and automation.

Key Responsibilities

• Monitor production applications and respond to alerts, incidents, and service requests.
• Follow established incident management procedures to log, categorize, prioritize, investigate, and escalate issues.
• Assist with troubleshooting applications built using Java and.NET technologies.
• Review application logs, error messages, stack traces, and system alerts to identify potential issues.
• Assist with basic troubleshooting of cloud-hosted applications and related infrastructure.
• Support investigation of issues involving services such as Amazon EC2, CloudWatch, IAM, S3, ECS and load balancers, as applicable.
• Use monitoring and logging tools to track application availability, performance, and system health.
• Review dashboards, alerts, and logs to identify potential production issues.
• Assist in automating repetitive activities to reduce manual work and improve support efficiency.
• Maintain accurate incident records, and resolution details. Contribute to knowledge base articles, operational procedures, and support documentation.

Required Qualifications & Skills

• 2 years of experience in IT support, application support, technical operations, or a related role.
• Basic understanding of application support and troubleshooting concepts.
• Familiarity with incident, problem, and change management processes.
• Foundational knowledge of Java and.NET applications, with troubleshooting experience.
• Basic understanding of incident management, issue prioritization, ticket handling, and escalation procedures.
• Basic understanding of AWS cloud services or hands-on experience through projects, or internships.
• Familiarity with at least one monitoring or logging tool, such as Splunk, Dynatrace, Datadog, AppDynamics, New Relic, or AWS CloudWatch.
• Familiarity with tools such as ServiceNow, Jira, Git, or similar platforms.
• Strong analytical, problem-solving, communication, and cross-team collaboration skills.

Preferred Qualifications

• Experience supporting applications deployed on AWS.
• Exposure to Linux or Windows operating systems and basic command-line troubleshooting.
• Basic scripting knowledge in Python, PowerShell, Bash, or a similar language.
• Basic understanding of REST APIs, HTTP status codes, web services, and application logs.

What we offer

• Competitive salary
• Comprehensive health package
• Cafeteria
• All You Can Move
• Brand new office at an excellent location
• Hybrid working
• Opportunities for growth and advancement
• A highly people-centric, positive, and supportive work environment

Aegon is an international financial service holding company headquartered in Schiphol, the Netherlands. Our ambition is to build leading businesses that offer their customers investment, protection, and retirement solutions. Our purpose is to help people live their best lives, a goal that runs through all of our activities. The company has multiple locations across the globe, with core markets in the UK and the US, partnerships in Spain & Portugal, Brazil, and China, and an Asset Management organization with locations in the UK, US, NL, and Hungary. In the Netherlands, Aegon generates value via strategic shareholding in a market-leading insurance and pensions company.

Aegon Global Business Solutions Center is supporting these businesses with IT, Finance, Risk, Model Validation, Actuarial, Audit, and Asset management services with a growing team of approx. 300 people, based in Budapest, Hungary.

The Security Provisioning Analyst is responsible for provisioning and maintaining secure access across a wide range of enterprise applications. This role plays a key part in supporting Aegon’s security and compliance programs by ensuring that access requests are handled accurately, efficiently, and in alignment with regulatory requirements.