Senior Finance System Support Analyst

The purpose of the role is to lead reliable functional and operational support for finance and actuarial technology. The role provides senior-level ownership across business needs, service delivery, vendors, controls, and continuous improvement.

Responsibilities

• Partner with internal stakeholders to understand business processes, technology needs, and support priorities, serving as a liaison across business, technology, vendor, and support teams.
• Lead requirements analysis and solution shaping for finance applications, integrations, reporting, and vendor platforms, balancing business value, supportability, risk, and control requirements.
• Provide senior functional and operational support for financial reporting, consolidation, actuarial, and related finance applications, including oversight of complex or high-impact issues.
• Lead or coordinate complex incident and problem resolution, driving root cause analysis, clear ownership, stakeholder communication, and durable corrective actions.
• Set expectations for application administration documentation, support procedures, knowledge transfer, and end-user guidance; coach colleagues and share subject-matter expertise.
• Follow change management processes so that application modifications and upgrades are authorized, tested where applicable, approved, and implemented appropriately.
• Manage key vendor and stakeholder relationships and coordinate releases, updates, defects, service improvements, and escalations.
• Ensure appropriate application monitoring is in place and reviewed, coordinating with technical teams when issues are identified.
• Support risk, compliance, and internal control activities, working with relevant teams to ensure controls are met or risks are appropriately mitigated.
• Work effectively in an agile, collaborative environment and participate in initiatives and projects as assigned.
• Identify opportunities to improve service quality, resilience, controls, standardization, and operating efficiency across the supported application landscape.

Requirements

• Bachelor’s degree in Accounting, Finance, Information Technology, or a related field, or equivalent practical experience, with typically 7+ years of relevant experience.
• Demonstrated experience owning or leading support for complex finance systems, services, or application portfolios in an enterprise environment.
• Experience supporting financial reporting, consolidation, actuarial, or related finance applications, preferably within financial services or insurance.
• Knowledge of International Financial Reporting Standards (IFRS), financial reporting, and consolidation processes is an advantage.
• Experience supporting actuarial systems, processes, or technology platforms within a financial services environment is an advantage.
• Familiarity with the Oracle application ecosystem, particularly financial, reporting, consolidation, or Enterprise Performance Management (EPM) solutions, is highly desirable.
• Excellent English communication skills and the ability to work across multifunctional, international teams.
• Ability to lead complex investigations, influence decisions, manage escalations, and communicate clearly with senior business and technology stakeholders.
• Confident and effective engagement with stakeholders, end users, vendors, and technical teams.
• Knowledge of SQL, MDX, CCH Tagetik, or workflow automation platforms is an advantage.
• Proficiency with Microsoft Excel and Word.
• Understanding of root cause analysis, standard software development lifecycle methodologies, Agile principles, and internal control frameworks.
• Ability to adapt to change and work effectively through ambiguity.

What we offer

• Competitive salary
• Comprehensive health package
• Cafeteria
• All You Can Move
• Brand new office at an excellent location
• Hybrid working
• Opportunities for growth and advancement
• A highly people-centric, positive, and supportive work environment

Aegon is an international financial service holding company headquartered in Schiphol, the Netherlands. Our ambition is to build leading businesses that offer their customers investment, protection, and retirement solutions. Our purpose is to help people live their best lives, a goal that runs through all of our activities. The company has multiple locations across the globe, with core markets in the UK and the US, partnerships in Spain & Portugal, Brazil, and China, and an Asset Management organization with locations in the UK, US, NL, and Hungary. In the Netherlands, Aegon generates value via strategic shareholding in a market-leading insurance and pensions company.

Aegon Global Business Solutions Center is supporting these businesses with IT, Finance, Risk, Model Validation, Actuarial, Audit, and Asset management services with a growing team of approx. 300 people, based in Budapest, Hungary.

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